Pathfinder Advantage not applied?


Customer Service

Sovereign Court

Hi there,

Paizo website wrote:


"Beginning March 10, 2008, Pathfinder Adventure Path subscribers receive the Pathfinder Advantage: 15% off of suggested retail price of all products on paizo.com (with the exception of non-Paizo PDFs). This 15% discount even applies to other Paizo subscriptions that aren't normally discounted! (If you already subscribe to these products, you need do nothing—appropriate discounts will be applied automatically.)"

I have a question concerning your offer.

My March superscriber items were sent on March 11, 2008 (i.e. when my subscription items are subject to the Pathfinder Advantage).

My order history claims a price total that corresponds to the normal store prices, though:
Neither the reduced Pathfinder subscription price, nor the Pathfinder Advantage (15%) for the other subscription items seem to have been applied.

Is the price information in the order history wrong or did you forget to apply the Pathfinder advantage and the reduced Pathfinder subscription price?

Thanks for your help!

Cheers,
Günther

Sczarni

Guennarr wrote:


My March superscriber items were sent on March 11, 2008 (i.e. when my subscription items are subject to the Pathfinder Advantage).

this was by design - the advantage doesn't kick in until AFTER the most recent pathfinder ships (beginning with #7 which STARTED shipping on the 10th, thus starting the discount) That way people can't subscribe, use the discount and then unsubscribe without actually getting pathfinder

Sovereign Court

Cpt_kirstov wrote:

this was by design - the advantage doesn't kick in until AFTER the most recent pathfinder ships (beginning with #7 which STARTED shipping on the 10th, thus starting the discount) That way people can't subscribe, use the discount and then unsubscribe without actually getting pathfinder

I didn't pay much attention to that aspect, but according to your reasoning I should have received the PF advantage for the items accompanying PF #7, shouldn't I?

Besides the subscription rebate on Pathfinder cover price for PF #7 wasn't included either.

Let's see what explanation Paizo customer service can provide: Wrong price display in my order history or a calculation error in the system?

Cheers,
Guenther


Guennarr wrote:

Hi there,

Paizo website wrote:


"Beginning March 10, 2008, Pathfinder Adventure Path subscribers receive the Pathfinder Advantage: 15% off of suggested retail price of all products on paizo.com (with the exception of non-Paizo PDFs). This 15% discount even applies to other Paizo subscriptions that aren't normally discounted! (If you already subscribe to these products, you need do nothing—appropriate discounts will be applied automatically.)"

I have a question concerning your offer.

My March superscriber items were sent on March 11, 2008 (i.e. when my subscription items are subject to the Pathfinder Advantage).

My order history claims a price total that corresponds to the normal store prices, though:
Neither the reduced Pathfinder subscription price, nor the Pathfinder Advantage (15%) for the other subscription items seem to have been applied.

Is the price information in the order history wrong or did you forget to apply the Pathfinder advantage and the reduced Pathfinder subscription price?

Thanks for your help!

Cheers,
Günther

Thank you for checking with us! Unfortunately, your order for Pathfinder #7 as well of the other items was created on March 5th, which made it ineligible for the Pathfinder Advantage discount. Your normal subscriber discount was applied to Pathfinder Volume #7, and it was shipped at the $13.99 price. I apologize for any confusion or inconvenience!

Sovereign Court

Corey Young wrote:


Thank you for checking with us! Unfortunately, your order for Pathfinder #7 as well of the other items was created on March 5th, which made it ineligible for the Pathfinder Advantage discount. Your normal subscriber discount was applied to Pathfinder Volume #7, and it was shipped at the $13.99 price. I apologize for any confusion or inconvenience!

Hello Corey,

Thank you for the information.
No questions left open!

Kr,
Guenther

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