My Secrets of Magic shipped last Friday but when I try to track it, UPS says tracking information is unavailable at this time. Seems like it should have updated by now.
I had this problem with Mwangi Expanse, too, but that was the first time so I figured it was a fluke.
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Yep same for me. But then when I did get tracking, it always seemed to immediately get to Fife, WA and then sit there for a week before suddenly showing up at my house and having the tracking info backfilled after the fact. *shrug*
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This time around, I was flatly told that my package can't be tracked -- but it will only be 2-5 business days in transit. Since it didn't arrive today, I guess that would be 3-5 days now.
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My package was delivered two days ago and there is still no tracking info available. I've come to accept this as the norm.
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They've been having trouble with tracking for the last several shipments. Despite that, I always receive my item(s). There's mention of this in the August Product thread in the Customer Service forum.
Customer Service Representative
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Just for a more clear explanation, this has been an ongoing problem with UPS Mail Innovations, specifically, where tracking information either won't update at all, or will be very delayed in appearing. We suspect it's likely to do with pallets of orders not being scanned into their system at all. Sara Marie made a post about it when it started happening regularly back in February, and we'd hoped that it'd get better, but, obviously, it hasn't.
I know the lack of tracking can be incredibly frustrating, BUT for the most part, packages have arrived in a timely manner. We are, of course, always happy to get replacements sent out in situations where something has been clearly lost in the mail (it happens!).
I think Mail Innovations estimates tend to range from 3-8 or 4-10 business days, so also keep that in mind when you're trying to determine when your order should arrive!
If anyone has further questions about this, let me know and I'll try to answer to the best of my ability.
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I do know that if you go the USPS priority mail route Paizo does not get the tracking number, but you can sign up for informed delivery with USPS.com and about 99 percent time the tracking info will show up in your informed delivery account about tracking info for the
package.
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It can also take several days to update. I only have
had one time where it did not show up at all then just
arrived at the house.
Mine just arrived, so hopefully the rest are not too far from all of you!
