Crashes


Pathfinder Online

Goblin Squad Member

I just wanted to get an idea from people how often their client crashes, before I either a) raise it as a bug or b) take my laptop in for repair.

My client crashes pretty much every time I go near a bank. From talking to people on Mumble and chat, this seems a reasonably frequent occurrence for some other people.

My client crashes frequently on entering a settlement. Not entering the settlement hex, but typically at about the point where the inner Thornguards are guarding.

Apart from that, it just crashes. It's got a lot worse since EE3. I have an Acer Aspire 5755G Core i7 Gaming Laptop with 8GB RAM, NVIDIA GeForce GT 630M gfx card. I have the latest drivers etc. It is 2 1/2 years old, and has been repaired once due to a small child pouring a sticky drink into it.

I expect a lot of the problem is the fan isn't working, so it overheats. However, when the client crashes (it rarely crashes with a proper crash, it tends to either "stop responding" or just disappear) it is just the client that crashes. I don't suffer any problems with other programs e.g. Elite: Dangerous runs fine.

Goblin Squad Member

Since EE3, I have noticed that my laptop is running hotter. I'm guessing there are some graphic processing issues at play, which could also explain crashing in high-density play areas and areas with lots of assets.

I have also had 2 occurrences of hexes failing to load, where you get to the border and there's nothing but sky all around. One occurred last night (and actually probably saved my bacon as I was running like mad from pursuit by a Golgothan guarding their territory and his spells couldn't hit me due to the glitch--big thanks to my pursuer for actually making the Marchmont March exciting for a change!).

Goblin Squad Member

I haven't had a client crash in EE that wasn't a result of the charge/evade bug. But I'm running an i7 with 16gigs.

Actually, that brings up a single crash in week 1, when I tried to log in 4 clients unsuccessfully.

Goblin Squad Member

I haven't had a crash since Alpha. So far, EE has been running real smooth for me.

Goblin Squad Member

I have had more crashed in the last week than I have had in the last two months; ever since EE3.0. :(

Goblin Squad Member

Almost zero crashes since EE. One crash to blue screen after using the minor cure with the charge. It fixed itself at the top of the hour.

Goblin Squad Member

I run into issues logging out at times. It delays for awhile before actually letting me close out.

I also have lag when there's a lot of people around but I think that has more to do with my own network than the game itself.

CEO, Goblinworks

The fan not working is 99.99% the cause. It is overheating. We work GPUs hard.

Silver Crusade Goblin Squad Member

from Jan 26 til last week I had zero problems (GeForce 750 GTX)

last few nights around evening time US crash at bank in Marchmont or at Smelter, Armorsmith at Marchmont

Goblinworks Executive Founder

Are you tracking GPU temperature? There's no use troubleshooting anything except the fan unless the thing the fan does is getting done somehow.

Goblin Squad Member

When i run the mac client, it crashes under the conditions you describe. When I reboot using bootcamp and run the PC version, i get no crashes, but the fan kicks in noticeably more often than on the mac side.

Silver Crusade Goblin Squad Member

ok, just crashed again for third night in a row

my PC desktop is as cool as the underside of the pillow so it's not heat/fan related

my companymate's crashed too

Silver Crusade Goblin Squad Member

also i should point out my companymate was in the same house as me :)

so it definitely isn't heat/fan related as that would be too coincidental to happen simultaneously

both machines run this game very well and stay frigid

it wasn't our ISP

we were both in Marchmont and both near Bank

CEO, Goblinworks

If you are both in the same house, and you both crashed at the same time, why would you rule out your ISP? That seems highly correlated.

CEO, Goblinworks

@Deaglin - the Mac client is substantially less optimized than the Windows client. Are you running with a small window size in OSX?

Silver Crusade Goblin Squad Member

Ryan Dancey wrote:
If you are both in the same house, and you both crashed at the same time, why would you rule out your ISP? That seems highly correlated.

ugh sorry i shoulda clarified WHY i stated it wasn't our ISP

because third member in house was not at bank (nor even in Marchmont) and played right through no burps or hiccups

CEO, Goblinworks

That still doesn't exempt your ISP. You were running 3 clients simultaneously? Anything else? netflix, torrents, etc,?

Goblin Squad Member

@Ryan re: mac client. Yes I find smaller window size does reduce the frequency of crashes, except in settlements. Also if I remain in one hex an extended time (escalation hunts).

Goblinworks Executive Founder

Is there a way to track video card RAM (or other resource) usage in a meaningful way? My guess, based on crashing more frequently in congested areas and less frequently when not crossing lots of tile or hex boundaries, is that something is hitting a hardware limit unexpectedly.

Silver Crusade Goblin Squad Member

coach wrote:
Ryan Dancey wrote:
That still doesn't exempt your ISP. You were running 3 clients simultaneously? Anything else? netflix, torrents, etc,?

no, the third teen wasn't playing and no other connections to the internet were live

i guess you are right it doesn't remove totally ISP from blame

i just assumed cause my Marchmont bank crash was the thrid day in a row and the third computer didn't lose client

Goblin Squad Member

To paraphrase Barbie, Networking is hard. Are all three machines behind the same switch, or is there any other hardware between the two problematic machines and the ISP connection? Are any/all of the machines using wireless? Could a neighbour or other household member be piggybacking on the wireless in the evening and throwing your bandwidth off? Could the problem machines be running a different antivirus or other background process that is making an update around that time daily, or they or some other software be retrying an update that got stuck recently?

Windows taskmanager can be set to do a running graph of network usage for your machine, then you could see the last minute or two each time you crash to look for anomalies.

In case you need it, ctrl-alt-del "task Manager" "Performance" tab. Also, at the botttom left of that, you can open resource meter, ("Network" tab again) and it will list exactly which processes are using how much bandwidth/second.

Just did so, and with only one client open, my Pathfinder is receiving about 5k bytes/second.

Grand Lodge Goblin Squad Member

My client crashes roughly every 20 minutes, I'm on a newer mac with 8mb of ram. The fan runs fine, it doesnt have a great video card but it should be adequate. my graphics are set to fast, I'm using a lower resolution but it doesnt seem to matter. heat doesnt seem to have much to do with it, just more data to deal with in terms of players, buildings or mobs, animations, in a big fight and the client locks up

Goblinworks Executive Founder

Mai Shael wrote:
My client crashes roughly every 20 minutes, I'm on a newer mac with 8mb of ram. The fan runs fine, it doesnt have a great video card but it should be adequate. my graphics are set to fast, I'm using a lower resolution but it doesnt seem to matter. heat doesnt seem to have much to do with it, just more data to deal with in terms of players, buildings or mobs, animations, in a big fight and the client locks up

Assuming you meant 8GB of ram: That might be the problem.

CEO, Goblinworks

What kind of Mac? What is the gpu (you can get that info from "About My Mac")

Goblin Squad Member

I have had 7 blue screens since EE3 went in. All resolved at the top of the next hour. A bit spooky though if you are in hostile territory. The UI remains in place, but there is no way to interact with the world.

Not a big deal, but very inconvenient.

Goblin Squad Member

My group has found the best way to avoid the blue sky problem is to not use the heal that has a charge associated with it.

Goblin Squad Member

Now crashing every 2 minutes since the EE4.1

Goblin Squad Member

I've crashed once since it went live. Now travel... that has become a challenge.

Goblin Squad Member

I found a new driver dated February 10th. The game no longer gets past "Loading Terrain" without crashing.

CEO, Goblinworks

@Kradlum - wait, you have updated drivers for Mac? How did you do that?

Goblin Squad Member

No, it's a PC :)
I was hoping the reversion to EE3 would fix it. I'm going to take it in for repair tomorrow.

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