I love how it plays "The Yellow Rose of Texas" when you are on hold.
YEE-HAW!
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I love how it plays "The Yellow Rose of Texas" when you are on hold.
YEE-HAW!
Cos saying "You know I'm only customer service, right?" when I made a extra trip to the booth to ask him to sign my RPG core rulebook at Gencon.
:)and helping them weed through some o the more common questions that pop up on the board here
and calling to ask them how many pizzas wer should have delivered to the offices this time... Later to seem the empty pizza boxes in the blog
Alison... Ooooohhhh yeah. ;-)
Hmm. We got a new phone system when we moved. Didn't know it did that. It's kind of... horrible. Like an ice cream truck in a 1987 video game.
But a TEXAN ice cream truck in a 1987 video game! Musically, sure it's horrible, but at the same time, it tugged at my heart strings. ;P
Goblins tug at my heartburn strings...although, if you smother em in enough hot sauce, they're digestible.
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What do I love about them....
1) They are friendly.....(as one should have the right to expect)....so that's not the big thing....(But gladly and thankfully appreciated and therefore gladly made use of, especially since most customer services 8I have experience with) are only friendly in a superficial way)
2) Fast, CUSTOMER-ORIENTED, and RELIABLE
3)Great guys and gals
4) Loved
5) People I like to have the chance to treat (gladly) for a beer (you guys have enough pizza)
In a short statement:......"They ARE a REAL Customer Service"
This b.....beer I drink to your health (but than again....I'll drink to anything.....) ;)
That they got my catalog included in my shipment, even though it apparently went out on the very day that I called about it.
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Well, pretty simple answer.
It feels like I'm handling my own problem. There is never any doubt in my mind that my problem is going to be mishandled. In fact, they will probably handle it better than I would. I dealt with some 100 shippers a day working with UPS and Spee-Dee delivery, and not all of them were equal.
Well, I miss the Yellow Rose of Texas, but otherwise, I want to add to the ongoing praises: I talked to Sara Marie yesterday and Cosmo today, and got great service as always. Thanks a lot you two! I hope Santa loads your stockings with appropriate goodies.
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Well, I miss the Yellow Rose of Texas, but otherwise, I want to add to the ongoing praises: I talked to Sara Marie yesterday and Cosmo today, and got great service as always. Thanks a lot you two! I hope Santa loads your stockings with appropriate goodies.
Actually, it's the Buddha that doesn't exist...depending on what kind of Buddhist you are. ;)
May all your ponies and spaceships be dukkha-free.
I think they do a great job. I've contacted customer support on a few occasions and always came away satisfied, even on the one occasion when nothing could be done. (Minor issue, order didn't ship by selected method, but it had already shipped so nothing to be done.)
The only time I wasn't satisfied was when I had to cancel my subscriptions for a period, but that wasn't the customer support crew's fault, that was my wallet's fault for failing to meet my expectations.
It's not just the customer support crew who support the customers either, it's all of Paizo. The way you guys respond on the forums is great. I have no idea how you manage to get any actual work done with all the forum responses.
I feel kind of bad for the sense of entitlement that comes across in some forum posts and hope the Paizo staff don't get burnt out from bossy customers. You can't please all the people all the time, but I think you're all doing a pretty great job of pleasing most of the people most of the time.