Address Not Accepted


Website Feedback


I am unable to input a new shipping address into the website when attempting to purchase a product. Whenever I go to submit my address I get a popup that says

Quote:

This address has been adjusted to meet USPS standards.

Please verify the changes before continuing.

I look over the changes and everything looks fine so I go to submit again and... nothing. I try again, nothing. I try a third time and get a new popup which says

Quote:
There is no element on this page with the id "SelectAddress_checkoutShippingAddress".

Have I done something wrong, or is this a known issue? In either case is there a way to resolve the issue?


Update: I can select my new address as a billing address but not as a shipping address.


The_Mothman wrote:
Have I done something wrong, or is this a known issue? In either case is there a way to resolve the issue?

I've not seen any other posts about this issue.

A couple things to try:
a) A different browser. Does the same thing happen with another browser?
b) Clear your browser cache.
c) Log out, delete your Paizo cookies, and log back in again.

If none of those work, you'll need to send an email to
customer.service@paizo.com

They're a bit backed up at the moment, so make sure you have a clear subject line: "unable to place order" will get faster notice than "Having problems with website".

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