Loren Sorenson |
Hello,
I moved and changed my address and the post office did not forward me the package containing this order but marked it as Return to Sender.
I have made sure to change my address for my subscriptions but I have several items in my sidecart that appear to be going to my old address when they ship. I've changed my address on the website in every way that I can to make sure it is updated.
How can I get my package? And how can I prevent any further orders from being shipped to my old address?
Thank you
Diego Valdez Customer Service Representative |
Hello Loren,
I have set up replacements for order 4755988, which should be shipping out out along with your next subscription order.
I see the new address on your subscriptions. The items in the sidecart use the subscription shipping address, as they are pulled into the subscription order when it is generated. So the items in your sidecart will go to the same address as the subscriptions.