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We are currently aware of a systems issue keeping us from processing digital subscriptions for February. We are currently working on the problem at hand and will post an updated timeline once we can establish our next steps in the process, we thank you for your patience while we sort this matter out. We hope to have this issue resolved soon.
Any update?
I got my PFS and SFS scenarios for this month, so presumably they fixed the problem but didn't announce it. Let Customer Service know if you still don't have your scenarios.
For everyone else who didn't get their subscriptions. I recieved this from customer support:
| Apologies, We are currently aware of a software bug where some customers aren't seeing their free monthly society scenarios populate on their account as well as applied Paizo advantage discount for certain orders at this point in time we ask that you request any order be put thru with that discount thru customer service moving forward as we can manually set that promotion on the order and submit it from our end properly until we have a resolution for this issue or a recommended workaround from our tech team. as for your scenarios if you could link me to product pages of the ones your missing I'd be happy to get those on your account for you moving forwards. we appreciate your patience while we get this issue sorted out.
I'd recommend following that advice when you contact them. I know this makes the subscription system pretty inconvenient (some might say horribly broken), but if you want to subscribe you pretty much have to tell them monthly what to do.