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Dark Archive
Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

Ripping my hair out over this one lol. I placed an order for a subscription starting with the Blood Lords AP but used an old card type. The system notified me after the authorization failed (on the 21st) but the order hasn't moved an inch in a week. The new auth. is about to expire which means it'll be another round of this. Please help.
Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Email customer.service@paizo.com and ask them to take a look at your order.

Used to have a customer service forum, but now everything is handled through that email address. If you find the Phone Number in the FAQ, that is outdated, can't use that either. Just the email address.

Hoping you are just in the Queue, subscription shipping hasn't completed yet and you can see that thread on the Announcements forum by each month. When shipping IS complete they update that thread to let us know.

Ignore the estimated shipping end date, as it has gone past that. That doesn't always get updated, but they tend to tell us when shipping subscriptions is complete in that thread.

Good luck and god speed!
Dark Archive
Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber
Yoshua wrote:

Email customer.service@paizo.com and ask them to take a look at your order.

Used to have a customer service forum, but now everything is handled through that email address. If you find the Phone Number in the FAQ, that is outdated, can't use that either. Just the email address.

Hoping you are just in the Queue, subscription shipping hasn't completed yet and you can see that thread on the Announcements forum by each month. When shipping IS complete they update that thread to let us know.

Ignore the estimated shipping end date, as it has gone past that. That doesn't always get updated, but they tend to tell us when shipping subscriptions is complete in that thread.

Good luck and god speed!

I've sent an email every couple of days to no avail thinking that I had caused the delay myself. t My Dark Archive came super fast compared to everyone else's it seems so maybe this is just karma catching up to me then.

Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Then you are definitely doing everything you can, and posting here and in the shipping announcement threads are your next two options.

As for being in the front or back of the line? Well, that is pure luck and algorithm. Our theory is they ship 'like' orders first, but just a theory.

Wish the phone number still worked, it would clear up a question like this in a few minutes.
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