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I understand that there are new hires tht must be trained but how long are we expected to wait for a response to email inquiries? It has been going on 2 weeks that I sent an email with a question, and I have yet to hear back. The email had to do with the June shipment and still nada in my Inbox.
Getting rid of your CS forums is becoming more and more inconvenient to customers.
I had an email from earlier in the month that took exactly 2 weeks for a response. Longer than I would have liked, but as usual once customer service got involved it was all handled well. Glad to hear they have some new hires.
That is great to hear, I am fearful with the July orders and GEN CON happening soon response times will be a tad more dismal than they already are.
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That statement is not accurate, my issue has yet to be resolved.
This is troubling, especially since my email indicated that I wanted to buy more from them.
I cannot seem to find the order # or the email anymore. I asked if they could add another Dark Archive to this month's order.
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Yeah, I've been trying to get my Red Shift Rally switched over to a subscription. So far in four emails all they've done is put Red Shift Rally in my sidecart. Congratulate themselves for putting it in my sidecart. And then finally put it in an entirely separate order with the Kobold King Hardcover which doesn't come out until September.
Not very confident in the customer service department to be honest if they can't figure out a simple request.
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Yeah, I've been trying to get my Red Shift Rally switched over to a subscription. So far in four emails all they've done is put Red Shift Rally in my sidecart. Congratulate themselves for putting it in my sidecart. And then finally put it in an entirely separate order with the Kobold King Hardcover which doesn't come out until September.
Not very confident in the customer service department to be honest if they can't figure out a simple request.
I am so sorry that you have going through this experience. I wonder how our friends in Europe are doing with their customs questions.
I am so sorry that you have going through this experience. I wonder how our friends in Europe are doing with their customs questions.Yeah, I've been trying to get my Red Shift Rally switched over to a subscription. So far in four emails all they've done is put Red Shift Rally in my sidecart. Congratulate themselves for putting it in my sidecart. And then finally put it in an entirely separate order with the Kobold King Hardcover which doesn't come out until September.
Not very confident in the customer service department to be honest if they can't figure out a simple request.
I dunno, hopefully it's going better for them! I know I still haven't heard back since last week.
Apparently they assume if they don't do anything about an issue it'll go away (which always works!).
I'll give them another couple of days.
Edit: Also I just now realized I put this in the wrong place. Whoopsie!!
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It seems there are still issues with CS and their ticketing system.
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I mean, ya, if they are not responding to emails, ya.
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I asked them to move it back when I started it, they have not.
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Ya, they need to focus on getting clear communication out and answering people's emails. Not cool what is happening to this company that was once known for CS par excellence.
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Just gonna slide this in here, Ticket Number 160946 from 7/02.
Was gonna wait for the 1 month anniversary, but if this post is active may as well chime in.
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I am wauting 2 weeks to be able to download my dark arxhive pdf with no response.