Logan Harper She/Her Customer Service Representative |
Andru C Watkins wrote:
Hello!
I haven’t seen any tracking info for this order and was wondering if there was anything on my side that I needed to do.
Thanks!
Hi,
This is, unfortunately, an ongoing issue we’ve had with UPS Mail Innovations where tracking information won’t update. I can assure you that your order did ship from our warehouse on 12/8 and the latest expected delivery date in the given timeframe of 4 to 8 business days would be 12/20. For the most part, despite the missing tracking information, orders have still been delivered in a timely manner. If it doesn’t show up, let me know and I can gladly look into getting a replacement order set up :)