Order 36734394


Customer Service


Hello!

I haven’t seen any tracking info for this order and was wondering if there was anything on my side that I needed to do.

Thanks!

Customer Service Representative

Andru C Watkins wrote:

Hello!

I haven’t seen any tracking info for this order and was wondering if there was anything on my side that I needed to do.

Thanks!

Hi,

This is, unfortunately, an ongoing issue we’ve had with UPS Mail Innovations where tracking information won’t update. I can assure you that your order did ship from our warehouse on 12/8 and the latest expected delivery date in the given timeframe of 4 to 8 business days would be 12/20. For the most part, despite the missing tracking information, orders have still been delivered in a timely manner. If it doesn’t show up, let me know and I can gladly look into getting a replacement order set up :)

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