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Hello people good night
I believe we have a problem, and I would like your help on the case. My order was billed today more than 4 hours ago, but access to the PDFs has not yet been released...
I know we are in a very difficult period in the whole world, but every month I have to come here to complain about something... it's difficult to keep the subscription like this.
I really like your work, but paying for a headache is very complicated, even more a recurring headache...
I apologize for the outburst, but again problems get very tiring.
I hope and thank you for your understanding and help.
Hello BrunoZhy,
Your order hasn't shipped yet and you have not been charged yet. The order went on to a picklist yesterday, at which time an authorization was opened on it. When the order ships that authorization will be settled into a charge. That is why the PDF is not available yet. When you get the shipping email that is when you have been charged and when the PDF is available to download.