Order 3331766

[mkb152jr]

Hello -

This order shipped last month, but never arrived. When I clicked on tracking, it didn't show up. When I put the tracking number minus the PZ in front, it showed as delivered to a different state (I live in California).

I sent an email about this about a week ago, and I'm trying this route since I got no response. Can you please check it out?

Thanks,

Mike

[Joan H.]

Hi Mike,

It looks like this order number might be missing a digit and I'm not able to find a matching order number on your account. Could you double check and confirm the order number?

[mkb152jr]

Oops... that was the tracking number

Order # 33623898

[Joan H.]

Got it!

I think the number you're looking at for tracking may be incorrect as that package says it was shipped out in July and yours shipped from our warehouse on September 14. The tracking link I have for your package on my end shows that tracking information is unavailable. That being said, I would fully expect your package to have arrived well before now with a shipping window of 4-8 days. I have gone ahead and set up a replacement order for you in your sidecart. We'll be generating orders next Thursday for November subscription orders. If you need your books sooner, let me know and I can push them through for you! Thanks for your patience!

[mkb152jr]

Next subscription order is fine. Thanks!

[mkb152jr]

Order #33623898

OK, so *somehow* a month and a half after the shipping notice on 9/14, the original order arrived today (much later than the following month's shipment!). Got to love postal efficiency some days.

So, you can remove the replacement order from the next shipment as I have now received my items, and my next shipment has not yet shipped (but is pending).

[Joan H.]

Your package seems to have had quite the layover! I'm glad you were able to receive the original package and I have cancelled the replacements. Thank you for letting us know!