So I'm looking at the pending Order 13539759, and the payment authorisation seems to have timed out. Order was placed a bit over a week ago, and the payment authorisation was due to expire on July 21, which explains it disappearing from the order page. My concern is that the payment method used is still showing the charge, and I wanted to make sure that the payment authorisation has properly transitioned to a genuine transfer of funds. In the past, whenever my payment authorisations time out prior to shipping, the order just hangs, which is a situation I'd like to avoid.
Thanks in advance, and keep up the good work! I know it's rough for you guys at the moment.
Hi Totus,
Thanks so much for your patience as we have had a large influx of messages. It looks like your order shipped out without any issues on July 30, but for the future I just wanted to let you know that if your payment authorization expires, our system will re-authorize your card once your order is about to ship!
Thanks again for your patience and please let me know if there is anything I can assist you with.