Order 9465391


Customer Service


I started a Pathfinder Rulebook subscription for Bestiary 2 on the 18th May, but still haven't got a shipping notification. Is it possible to get access to the pdf now that it's for general sale, or do I have to wait for my book to ship?

If I have to wait for the book to ship, this is quite disappointing. My rationale for subscribing was to get access to material more quickly, not more slowly (when you factor in international shipping, there's no price saving for subscription).

Is it possible to get an estimate of when my book will ship? I don't need a precise date, but it would be nice to know if I can expect shipment in the next week or so, or if it's more likely to be mid-late June. I'm quite dissapointed to find out there is at least a 10-day delay in shipping orders following accepting orders. I hope that this won't be the case for subsequent books, as otherwise I will be unlikely to continue with the subscription.

Thank you.


Looking into this some more, should I be concerned that my order of Bestiary 2 is in my sidecart?

If I'm reading this correctly, my copy of B2 won't be shipped until the GMG is released, which entirely defeats the purpose of subscribing for Bestiary 2. Is there any way to adjust this?

I was hoping on using the Bestiary 2 in my home game this weekend, but it now looks as though I won't get access to either the print or pdf for several months. I don't know if I entered the wrong information when subscribing, but this has been a fairly confusing and frustrating process so far.

Customer Service Representative

Hi Shandyan,

I'm so sorry about that. It does indeed appear that your Bestiary 2 was in your sidecart waiting to ship out with your APG because the subscription was generated after May subscription orders were generated. I have processed your Bestiary 2 to ship out, and you should see the PDF in your downloads by the end of the day today.

For subscription orders, we do not guarantee that books will be shipped before the street release date. While our warehouse typically gets books shipped out by the street release date, this is not always the case due to delays and other arising circumstances. Complimentary PDFs are granted once orders ship because we do not charge for orders until books ship.

Thank you for your patience, and please let me know if you have any other questions or concerns!


Thanks very much for the response and explanations - I didn't realise there was a specific date to get items shipped when first subscribing, or about the relationship between ordering, shipment, payment and pdf release.

Thanks also for arranging Bestiary 2 to ship out. I look forward to being able to read the pdf soon!

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