Missing purchases in my downloads


Customer Service

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Hey folks,

Wishing wellness to all of you in these hard times.

I was looking for some of my older PF1e APs that I've purchased over the years but many of them are no longer there. How can I access them again?

Thank you!

Customer Service Representative

Hello William,

Any PDFs that you've previously purchased should still be available. I currently see a multitude of PDFs still on your account, including early PF1e volumes. Do you have specific ones that you notice are missing that I can take a particular look for?

Dark Archive

Thanks for your reply Sam.

I'm finding it so hard to find anything nowadays because it's in a huge unorganized list as opposed to past searches where everything was categorized.

Is there any way to change that in my preferences or anything like that?

Customer Service Representative

Hi William,

In your downloads, at the top of the list of available files you should see "sort by name" or "group by company". Clicking on either of those will toggle how your files are sorted. I personally use the Ctrl+F function and search for keywords when searching through my many files. Hope that helps!

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