Why has my monthly subscription order has been split into two separate shipments, charging me shipping on both when they could easily be combined?
I also did not receive a notification that the subscription order being created. The savings from subscriptions are lost when each item is shipped separately.
I understand there's likely new warehouse staff being trained but this is not ok.
Hi Arc!
The order cannot go standard post because the pawns are heavier than the book. For standard post the package needs to me more than 50% bound printed material OR under 1 pound. It was cheaper than sending them together through priority mail by about a dollar and a half. If things are split into multiple packages like that, it is generally because of a restriction put on the items by the postal service.
I'm not asking why the pawns were not sent in the envelope that contained the AP book, I'm asking why the AP book was sent by itself instead of in the box the pawns were shipped in. The AP book (and it's envelope) easily fits with the pawns in the box the pawns were shipped with.
The pawns were shipped priority mail box weighing 2lb 3.4oz. The AP book in it's envelope weighs 10.4oz. Both together in the box the pawns were shipped in weigh 2lb 14.8oz.
I have the same service Paizo used to ship the pawn box (stamps.com), when I entered the box size and weight the stamps.com mailing software reported the shipping cost for the box would not change until it exceeded 3lb, and then only by $0.10, not by ~$5.61. For that cost the weight of several pawn boxes and hardcover books could have been shipped.
I have received several subscription shipments with an AP book inside a blank cardboard mailer (almost certainly to protect it) inside a larger box with a hardcover book or pawn set.
Therefore it seems someone in warehouse messed up to the expense of your subscribers. Humans make mistakes, especially under stressful conditions. But it seems you asked them about it and they lied to cover up their mistake, and I'm more upset about that lie than the mistake itself. You should be too.
Hello Arc,
In this case, we have verified that shipping it in two packages was indeed the method that was cheapest. Stamps.com is not the postal service. It is a company that gets a discount from the postal service due to the amount it ships, like we do. But it’s volume is a lot higher than ours, so the discount is better.
This is indeed a stressful time for everyone. Our warehouse staff consists of some really fantastic folks who have been with Paizo for many years. They're hard working individuals and we've worked closely with them over the years. They are very dedicated to helping customers, and assisting customer service in figuring out when there is an error with the postal calculations vs just unexpected but correct behavior of the packaging software. We would appreciate, particularly, during these stressful times, if customers extended them grace rather than accusations.