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Attempting a digital purchase

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I am trying to purchase age of ashes #4 as a PDF but it just gives me an error when I attempt to add it to my cart.

Are digital purchases down during the pandemic?

Hope everyone stays healthy and safe.

Thanks

I am experiencing the same issue for the same situation.

EDIT: different PDFs tho (tried for both "Ultimate Intrigue" and "Horror Adventures")
Pathfinder Adventure, Adventure Path Subscriber

I experienced this issue when attempting to purchase the PDF of Kingmaker #1.

Any Starfinder book I try to purchase also gives me this error.

Same here, tried to buy Extinction Curse Part 1.
Instead of adding it to the cart it said: Your request produced an error.
Grand Lodge
Pathfinder Adventure, Adventure Path, LO Special Edition, Pathfinder Accessories, PF Special Edition, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Yep same issue here
Silver Crusade
Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I see this in the forums a lot... and even had it come up with me this week... so here's my two cents:

Try bringing up an Incognito browser window (some browsers have slightly different names for the "anonymous mode") and log in that way to try your shopping. The problem seems to be related to local caching of their site which you can either work to manually get cleared... or go Incognito where it ignores the cache (which also means you won't stay logged in after that browser session, but any purchases stay associated with your Paizo account, so small price to pay ;)
lonejedi wrote:

I see this in the forums a lot... and even had it come up with me this week... so here's my two cents:

Try bringing up an Incognito browser window (some browsers have slightly different names for the "anonymous mode") and log in that way to try your shopping. The problem seems to be related to local caching of their site which you can either work to manually get cleared... or go Incognito where it ignores the cache (which also means you won't stay logged in after that browser session, but any purchases stay associated with your Paizo account, so small price to pay ;)

This worked like a charm. Thank you.

Scarab Sages
Adventure Path Charter Subscriber; Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

There are also people who have had success in signing off then signing back on again
Pathfinder Starfinder Society Subscriber

I was having the same issue. I did the following steps and it fixed it for me:

1) Logged out of the Paizo account.
2) Refreshed the browser cache, in Chrome for Windows press CONTROL+F5.
3) Logged back in.

Hope that helps.
Customer Service Representative

Hi folks!

Those who recommended a solution are suggesting the correct first troubleshooting step our tech team is recommending while they work on this issue. Thank y'all for your help, and let us know if anything else comes up.
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