Good morning,
Something weird's happening with my order #Order 17220840. Order history says it's complete, but there's nothing in there; $0.00 charge and no products listed.
I had tried to buy the print version of Starfinder Adventure Path #24 on Tuesday, but today noticed it was still in my cart, with a message that I bought it Tuesday. Thinking that the order didn't go through I tried to put the print order into my cart again, but I got an error message that "Your request produced an error".
Please note that I placed two other orders on Tuesday, so please make sure that whatever we do to investigate / fix this doesn't cancel those out.
Thank you,
Frank Michienzi
And now that it's Friday: my other 2 orders (Order 17210317 and Order 8185994) were placed on Tuesday and are still pending. What's going on with that?
Helloooooo?
Update: the second question was answered, as those orders have shipped. The original question is still an ongoing concern, however.
Hi Qualidar,
It looks like there was a technical issue holding up your order. I'm so sorry about the delay! I have gone ahead and waived the shipping for you for that order. With regard to the other two orders, our warehouse has a 1-5 day processing window so it can sometimes be up to a week before they ship your items out.
As a side note, posting in the same thread bumps your thread down the line as we respond to forum posts from oldest to newest. We are running behind on responses due to the large influx of messages and the transition to remote work due to the COVID-19 outbreak and I apologize again for the delay!
Thanks so much for your patience!