12580595: the order that will not die!


Customer Service


I placed this order a month or so back for the Gods & Magic supplement, and it was accepted and delivered, no problem.

However, whenever I try to add anything else to my cart, instead of creating a new order, it gets added to order 12580595! This causes errors adding to cart, and if it does get to the point where I can submit an order, it simply re-opens 12580595, wrongly associates it with the payment I made for Gods & Magic, and then freezes with the order in eternal "Pending" status and no ability to submit it.

Paizo Employee Customer Service Representative

Hello hyphz,

Thank you for letting us know this has been happening to you. Our tech team is still figuring out what causes the issue. I have done everything from my end I can do to fix it for you, and this shouldn't recur for you any more! If you have any further questions or concerns, please let us know. Thank you!

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