Hello, 1 of my copies of Gozreh's Growth arrived damaged in our new core set.
The top is incredibly worn (looks a bit splayed apart with white cardboard showing all along the top) and bulges out a bit which is very visible when in a location.
How should I go about getting the single replacement card?
Hi ilazul,
Please email customer.service@paizo.com with a photo of the damage and a good shipping address for you, and we would be happy to send a replacement. Thanks for you patience!
Sent one today with pictures attached. I sent one on the 11th without pictures and didn't hear back, so hopefully this one works!
Sorry to bump this but I've emailed twice and have yet to hear anything back. Hopefully it's not getting filtered into a junk folder or something.
Hi ilazul!
Thank you for your patience, the four of us have been working through a backlog. I've set up a replacement card for you that will ship from our warehouse soon. Just as a note, we work from the earliest thread post up to the most recent, so bumping a post will make the post shoot to the top of the queue, and it will take longer for us to get to your post. Just letting you know for the future!
Thank you so much!