Can you track international orders to the UK? Order 8126777 has not arrived. Subsequent subscriptions have.
Regards
Matt
Can you track international orders to the UK? Order 8126777 has not arrived. Subsequent subscriptions have.
Regards
Matt
My subscription is usually delivered by Parcelforce (part of Royal Mail. I have spent a considerable amount of time on the phone to them over the last two days. Sometimes my subscriptions get held for a customs charge to be paid. Without a tracking number Parcelforce is pretty much useless. They claim to have searched their system with my address and postcode and tell me they do not have any records for the parcel.
Matt
Can you track international orders to the UK? Order 8126777 has not arrived. Subsequent subscriptions have.
Regards
Matt
My subscription is usually delivered by Parcelforce (part of Royal Mail. I have spent a considerable amount of time on the phone to them over the last two days. Sometimes my subscriptions get held for a customs charge to be paid. Without a tracking number Parcelforce is pretty much useless. They claim to have searched their system with my address and postcode and tell me they do not have any records for the parcel.
Matt
I appreciate that you are very busy around monthly shipping time. I think I have exhausted everything I can do with DHL and Parcelforce/Royal Mail. Is there anything that you can do?
Regards,
Matt
I would really appreciate it if someone from customer service could take a look at this for me.
Regards,
Matt
Its been 15 days since my original post. Could someone from customer service take a look at this for me please? Pretty please?
Matt
Hi Matt,
Thanks so much for your patience. I just wanted to let you know that we answer forum posts from oldest to newest. So when you reply to your own post, it actually bumps your post in the wrong direction!
It looks like we are quite a ways past your shipping estimate, and I'm so sorry your package seems to be lost in the post! I would be happy to set you up with replacements in your February subscription order 13451267. Thanks again for your patience!
Hi Matt,
Thanks so much for your patience. I just wanted to let you know that we answer forum posts from oldest to newest. So when you reply to your own post, it actually bumps your post in the wrong direction!
It looks like we are quite a ways past your shipping estimate, and I'm so sorry your package seems to be lost in the post! I would be happy to set you up with replacements in your February subscription order 13451267. Thanks again for your patience!
Thank you, that's awesome.
Matt