"This order contains two digital purchases that are not currently available." But why?

[Michael Campion]

Hi,

I'm attempting to order two PDFs whose store pages indicate they are available, but when I attempt to check out, I get the message in the subject line (minus the "But why?"). Can you assist me or at least tell me what's wrong?

The order is 8405516.

Thanks!

[Sam Phelan]

Hello Michael,

This certainly seems to be a technical issue. Can you clarify for me which PDFs wer intended to be in the order? Based on the current state I can't tell what items you were trying to purchase. If you could clarify that for me I can get it fixed up and the PDFs on your account. Thank you!

[Michael Campion]

Hi Sam,

The two PDFs are:

Pathfinder Roleplaying Game: Adventurer's Guide; and
Pathfinder Roleplaying Game: Undead Unleashed

Currently, when I put them into my cart again, Paizo's store informs me:

"Note: You purchased this product Nov 16, 2019. View order."

When I click "View Order," it takes me to the window reviewing the order I described above. However, neither PDF is in my collection of Digital Content and it does not appear that I was charged for them on the 16th. I'd be happy to purchase them "again," but I don't want to have the prior transaction go through as well and be double billed for the books.

[Michael Campion]

I kinda sorta fixed this (basically by biting the bullet and buying them "again." So long as the hung-up transaction doesn't go through, we should be all set.

Happy Holidays!

[Sam Phelan]

Hello Michael,

Sounds good. I made sure the original ones won't go through to double charge you. If anything else comes up, please let us know. Thank you!