I had to move unexpectedly. I changed my address in my subscription settings and just wanted to make sure that my Lost Omens Character Guide will not be shipped to my old place.
The status of my order shows as delivered, but I have checked with my previous apartment complex and they never received the package. I also setup mail forwarding and have not received it at my new address. What are my next steps?
Customer Service Representative
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Hello Campbell,
I'm sorry we didn't see this in time. I have set up a replacement order to be shipped ot what I see set as your new default address. You should soon receive a confirmation email for this order. Please let me know if this is not the correct address. If you have any further questions or concerns, please let us know. Thank you!