(I posted this a minute ago, but it did not show up in the forum list. Repeating the post. If I see the first appearing after a delay, I'll try to clean that up)
Hi there,
tl;dr: The order with Adventure Paths #144 and #145 never spawned. Can you manually jump-start that and maybe add it to the order that's scheduled for shipping this Wednesday?
And some more context, in case it helps:
I saw the August order spawned with AP #146. However, the last AP I got from my subscription is AP #143. So I reckon that in between, there should've been an order spawn with AP #144 and #145 that went wrong. According to my order history, the order containing AP #143 is "5083345". The order containing AP #146 is "7982448". Indeed, there's no order with the missing APs in the list.
I received no e-mail for a spawn with those two adventures, not for its shipping. It's not listed in the upcoming subscription orders, nor does it seem to be on backorder as far as I could tell. When checking the products' pages, I'd expect spanwed orders to show the PDF is in my downloads, but for #144 and #145, they are not. My best guess is that the associated order just never spawned in the first place. I can't easily check if it's been charged for without manually calculating the sum amount for each order, but I suspect its not been billed either, as that's ususally done as part of the order spawn.
I'd be obliged if you could spawn the order with AP #144 and #145 for me. And if it's possible to add those items to the shipment of order "7982448", scheduled to ship next Wednesday, that would be awesome!
I checked my other subscriptions and as far as I was able to tell, the rest is fine. Though I wouldn't mind if you do a quick double-check on that.
Thanks!
Hello Yerdiss,
I have generated Adventure Paths 144 and 145 for you. You should be receiving an email confirmation. If you prefer they go into your sidecart to ship out with the September subs please let me know.
Hello Yerdiss,
I have generated Adventure Paths 144 and 145 for you. You should be receiving an email confirmation. If you prefer they go into your sidecart to ship out with the September subs please let me know.
Hi Diego,
Thanks for looking into this! I take it we missed the August shipment then? In that case, I’d prefer them to be added to the sidecart for September, should be fine :)
Hello Yerdiss,
Your subscription order had already shipped out or I would have put them in that. It looks like the warehouse shipped these 2 out already as well. I made the shipping free on them since I didn't get to them fast enough. You'll see a refund for that as soon as your bank processes it.
Hello Yerdiss,
Your subscription order had already shipped out or I would have put them in that. It looks like the warehouse shipped these 2 out already as well. I made the shipping free on them since I didn't get to them fast enough. You'll see a refund for that as soon as your bank processes it.
Hi Diego, thanks for that, it is much appreciated! I'm looking forward to these AP's already :)