Order 7921800

Customer Service

RPG Superstar 2015 Top 8

Hi, this order, which was completed on July 5, is still listed pending, and cites the reason as "waiting for items that are on backorder."

However, neither book that I ordered (P2 core rulebook, and AP #144) are listed as on backorder/out of stock on the store. I know you guys are swamped and just back from GenCon, but I'd appreciate your checking on the order when you get a chance. Thanks for your help.

RPG Superstar 2015 Top 8

I know it's risky to bump this because you generally attend to older messages first, but I posted two weeks ago and emailed about it and have received no response to either--and am seeing responses to issues more recent than mine. I have a feeling this order is hung in the system due to the cancellation of the Hellknight Hill AP (which I never ordered to begin with). It still says "pending due to items on backorder" but to my knowledge neither item I ordered are actually on backorder.

Is there a way to cancel this out and reorder this, separately if need be?
It would be nice to at least be able to access my Tyrant's Grasp pdf which I should have gotten a month ago when it came out mid July. (I don't understand why it all got packed together with my pre-order of P2 anyway--they should have been far enough apart to have shipped separately.)

If this cannot be resolved soon, is it possible to cancel the order? I would rather at this point just buy my 2e core rulebook from my local game store and support them.

Thank you.

Customer Service Representative

Hello DeathQuaker,

It looks like the order did get stuck, likely due to the cancelled item. I have pried it free and am getting it out the door. If you prefer I cancel the Core Rulebook please let me know.

RPG Superstar 2015 Top 8

Thanks, Diego! I just saw the auth hit my credit card. We are good to go. Thank you.

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