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do not order anything from paizo...

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do not order anything from paizo, i ordered 100 dollars worth of mini and they never sent them. its been 3 weeks, i paid extra for 2 to 3 day delivery. they are claming they sent them, i we all know they didnt.
Liberty's Edge

Mate, why don't you restrict your rant to just the one thread rather than clogging up the boards with it. Better yet, direct your concern to the relevant person at Paizo rather than the rest of ue - we don't care.

As for "we all know they didn't" ... well, if they are saying they sent them I certainly beleive them.

Just because Paizo sends something doesn't mean the shipping company is going to be competent.

Stop being stupid. If anything, I'm gonna buy more from Paizo, because I've never been gipped (sp?) by them before.

I've purchased products from Paizo on many occasions and there level of service has always been exceptional. I have experienced long wait times occasionally, but that is a result of the postal service, not Paizo. If they say they have shipped your items, I'm sure they have.

Check and make sure your shipping address is correct, sounds silly but you never know.

Lastly, I know you're frustrated but freaking out and calling them theives doesn't really help much.

I bet your items are there in a couple days.

yah and stop spamming, spammer.

spam spam spam spam spammmmmmm!

~
Shadow Lodge
repoman wrote:
do not ...

Firstly, a note that I have not had ONE single problem ordering from Paizo. Not one.

Secondly, I think you'll be directing your angst at the freight company where it is deserved rather than undeservedly at Paizo. If they said they sent it, it has been sent.

Thirdly, you'll be owing an apology to the people here at Paizo but I doubt based upon the manners you have displayed across the boards that you will have the guts or character to make one.

Fourthly and funnily enough, if you could choose someone on these boards to have a courier stuff up a shipment, I think you would be it. Funny how things work isn't it.

Best Regards
Herremann the Wise

PS: Perhaps if you had have been a little bit nicer about things, Paizo would have gone out of their way to help you. They most probably still will help you anyway because of their professionalism and the pride they have in their service.

It's interesting how you have 12 posts, and all of them are of your rant. Oddly enough, none of them are to the Customer Service...

Interesting. However, you won't look at this thread.

Nothing to see here folks, move along. Attention getter at work.
repoman wrote:
do not order anything from paizo, i ordered 100 dollars worth of mini and they never sent them. its been 3 weeks, i paid extra for 2 to 3 day delivery. they are claming they sent them, i we all know they didnt.

If there has been an issue with your shipping, our customer services folks will gladly take care of your problem on Tuesday (the office is closed for Memorial Day, tomorrow).

In the future, it is probably best if you not spam your problem across various messageboard threads and rather voice your concern in the appropriate forum--namely, this one.

I've gone ahead and suppressed the rest of your posts as they were redundant and off topic. We'll get you taken care of, my friend, whatever your issue.

Cheers,

-Josh
Contributor

I've read posts by a "repoman" on another board...can't remember which, mabye RPG.net that were insanely "I HATE PAIZO!!!" for no reason whatsoever...I think this is spam of the highest order.
Dark Archive

The last mini order I made from the Paizo Store was pretty huge (over 200 dollars) and it arrived even earlier than I expected.

The Paizo customer service has always been more than excellent.

I've generally found that a quick chat to customer service will get things fixed up. Generally. I've never dealt with Paizo, so I can't comment, but I'm sure they will be as good if not better than most. They do handle a lot of orders. Also, three weeks is a piddling wait, stop your whining! Are you by any chance British? [I appologise in advance to any whinging POMS reading this, I don't mean to offend you].

Only twice have I ever had a problem with mail order. Once with Wizards Attic, but it was in a period of change-over between owners, so admin hick-ups do happen in transition. It was all fixed up, with no need for flaming posts to any forum, though it took some time for them to find out what happened to the shipment. It was their fault and they fixed it, and gave us freebies to make up for it. They were quite the gentlemen.

The other was more recently, with a company that recently refuses to answer my emails in enquiry to the missing goods [After 11 months]. Email can be a pretty unreliable means to communicate, especially if you use AOL like this company [I get bounced a lot by AOL], so it may be an honest mistake. Given the one email responce I've got out of them in response over this period, and their apparent complete inability to return a phonecall, I instead plan to see them in person or via a personal representative at Gen-Con to voice my displeasure at their lazy-ass response to my requests to track the goods or get replacements. But I still don't flame the company in public forum, not by name at least, even if I've threatened too. [I just emailed them again, and rang to leave a mesage too, lets see where I get].

I myself work retail, we do do mail-order [Hehehe, doodoo :) ]. Once things are out of the shop, they are not within our control. In recent years we have kept tracking reciepts for every outgoing parcel and haven't had a problem since we started doing it. While it costs a couple dollars more, we cut incidents of mail fraud from hundreds of dollars per-annum to nothing, and have a complete recovery record for insurance on damaged goods. Those customers who have had reason to complain, have a full account of our and the mail companys handling of the order, and all end up happy we have done our best for them, even it the mail company hasn't. Everyone got their stuff in the end.

I'm sure Paizo will get me the goods in good order, in good time, even though I am in Australia. I'm sure if you are nice to them, and don't act like Veruca Salt, they will make sure the goods will get to you.

DD
Sovereign Court

Let's agree on "End of Rant"/ "End of Thread" in order to spare all of us to re-read this written in capital rant again and again?

Greetings,
Günther

I have very often orderer books and other products from Paizo (I am in Europe) and it always arrived very quickly.

Once, a Dungeon magazine was missing and they sent me a replacement copy very quickly at no extra cost.

So: DO buy from Paizo. They are reliable and serious.

;-)

Bocklin
Nicolas Logue wrote:
I've read posts by a "repoman" on another board...can't remember which, mabye RPG.net that were insanely "I HATE PAIZO!!!" for no reason whatsoever...I think this is spam of the highest order.

I HATE PAIZO!!!......ahh, just kidding..... XD

he probably got it today.
Paizo Employee Developer

If he humbly apologizes for being a douche I'll still welcome him to the boards. You'd have to feel like a total dick getting your order the day after that display.

*channeling Sebastian*

Huh. I've never received anything other than the highest caliber of customer service available at any price, received for free.

My impression is that everybody else on these boards has received the same.

I seriously doubt your spam will have even the tiniest bit of negative effect on Paizo's sales.

Thanks for posting, though.

I love paizo service, I recommend them to every one. There customer service is awsome. A few weeks ago I placed an order, than had allot of unexpected stuff creep up and had to cancel the order. That same day they sent me an email saying it was no problem and refunded me. I love these guys.
Paizo Employee Director of Sales

Repoman,

I apologize if there has been a delay in the delivery of your order. I will do whatever I can to make sure that your issue gets resolved as quickly as possible. Unfortunately, I cannot find any record of an order placed using the "repoman" profile, nor any orders associated with your email address or name. Furthermore, I reviewed all of our orders over the last month that fit the given description and none appear to belong to you.

Corey has sent you an email requesting more information, so you can reply to that, or you can call me at the phone number that appears at the bottom of this page. If it is easier for you to reply here on the messageboard, please include your order number, the email address you used to create the order, or a more complete description of the items on your order.

However we do ask that you try to keep all of your messageboard posts civil, polite and on-topic. This is a public board and we have the customer service area set aside specifically for the redress of grievances such as yours so as to not interrupt other people's discussions with customer service issues.

Please reply via one of the given avenues so we can redress your grievance as soon as possible.

Thanks,
cos

Man, Cosmo...you rolled a 20 on your diplomacy check.

Yeah, that makes a lot more sense as I hold my box of Paizo goodness!

This is so funny... Great job, Cosmo!!

Bocklin

As this seems to be "the place" for rant, I have a serious problem with Paizo service... On May 11th I have ordered Ptolus setting. Before ordering I made 2 phone calls (from Turkey to USA !) and sent 2 e-mail messages, clearly stating I am ordering on the condition that it is sent by UPS (not regular mail) I agreed to pay 132,59 just for postage as speed and safe delivery was curicial for me. 12 days later I recived a message stating that it was sent. So I returned and asked for tracking number. The answer was "ops sory it was sent by normal mail". Now from my point of view Paizo had failed to fulfill its part of the deal. Still trying to be constructive I offered a solution. I was willing to buy an other copy of Ptolus and this was to be sent by UPS. Since I had already paid for the first copy, all Paizo would loose would be the standard shipping cost. Quess what, I am still waiting an answer to my very sensible offer. Twice I wrote to customer relations and still no answer.

In a serious company I would not expect such mistakes. Even if you except the mistake there is no explanation for lack of communication.

For those who wonder the difference between normal post and UPS; it can take up to six months to arrive and that is only if the parcel is not lost. (Which is frequent here)

Hi Selcuk,

Not that it helps you much (and I hope Paizo will kick in and solve this for you), but next time you want to spend 130 USD on mailing costs, consider coming over to Berlin to buy the book. You can get flights for cheaper than that! Or invite me to your home and I will bring you the book. ;-) We'll play some D&D.

güle güle!
Bocklin

You should start a new post for that one and not be under this fairly rude moniker; I think that would speed you to resolution.
Bocklin wrote:

Hi Selcuk,

Not that it helps you much (and I hope Paizo will kick in and solve this for you), but next time you want to spend 130 USD on mailing costs, consider coming over to Berlin to buy the book. You can get flights for cheaper than that! Or invite me to your home and I will bring you the book. ;-) We'll play some D&D.

güle güle!
Bocklin

That I will certainly keep in mind. Perhaps during this hot summer I might invite you to have a drink at Bosphorus...

Valegrim wrote:
You should start a new post for that one and not be under this fairly rude moniker; I think that would speed you to resolution.

Thanks for your kind advice, as I am new to the site, I do not know the proper methods. Will be openning a new one now.

Contributor

Wow, Cosmo. You've just demonstrated why I could never work in Customer Service. I would've told him to flock off...
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