Flip mats Wizard's Dungeon and Ghost Ship arrived damaged


Customer Service

Silver Crusade

Pathfinder Adventure, Adventure Path, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

Hey guys,

I finally got a chance to dig through my September order and it looks like the flip-mats I received were both damaged.

https://photos.app.goo.gl/QPnffkSKYVr5RAR18

Two things: first, something that was going on seems to be damaging these flip mats in the same way. Are you or the manufacturer misaligning these things under a press, or just sitting heavy things on them after they're done? If you have a pattern of these things, you might want to look into it. If you don't, then don't! :)

Second, as far as I'm concerned, Wizard's Dungeon is probably fine, but I'm worried about Ghost Ship since it looks like it's delaminating. Think you guys can help me out with it?

Customer Service Representative

Hello Terminalmancer,

I'm sorry to hear that a pair of your maps arrived with some damage. Thank you for providing those pictures for us. I have set up replacements for the maps in your current pending subscription order. You should soon receive an updated confirmation email for this order.

If you have any questions or concerns, please let us know. Thank you!

Silver Crusade

Pathfinder Adventure, Adventure Path, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

Thanks, Sam--that's awesome. I really appreciate the help!

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