Problem with sidecart


Customer Service

Scarab Sages

Pathfinder Adventure Path, Rulebook Subscriber

Hello! I recently placed an order, and the resulting email shows I had items in my side cart. Items I've previously bought. Can you remove those items. Also I can't seem to even find the sidecart.

Paizo Employee Customer Service Representative

Hi drowranger80,

Thanks for letting us know! Taking a look, you should see on that email that the items say "moved to order 4693839, shipped Feb 15 2018". It's a bit confusing, but it looks like this shopping cart was hanging around for a while so it's just showing the old history when those items were moved. You won't receive any duplicates, and since you don't currently have any items for your sidecart, you don't have a sidecart attached to your account.

I apologize for the confusion! Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to assist you.

Thanks!
-Katina

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