Hi Customer Service,
I've sent two emails (one on Friday 5/25 and one on Monday 6/4) and have received no response of any kind, so I'm going to try here. I have to say, as someone who has worked in Customer Service for nearly 20 years I'm a bit disappointed. Even an automated response would be nice.
EDIT: I just saw the post about the backlog. That explains the lack of response. However, it would probably be a good idea to have an automated email respond to the CS email address letting customers know this so they don't think you're ignoring them.
I placed order 5108161 on Monday, 5/21. I received the digital content immediately, but the physical product I ordered had to be shipped.
On Thursday, 5/24 I placed a second order (5142251) for a bunch of physical products. At this time (and I believe it is still active) Paizo was offering up to $10 off shipping for $100 or more orders. I specifically ordered more than $100 of product in order to gain this discount. During the checkout phase, because order 5108161 had not shipped yet, I was asked if I wanted to combine them into a single shipment to save on shipping. I did so, expecting that the $10 towards shipping would apply to the combined order (since even without combining it I was still over $100). Unfortunately, the combined order did not, and I was charged the $6.44 for shipping. I would appreciate it if you could credit the shipping back to my account in accordance with the discount that was being offered at the time I placed my order. Though I had planned to order some things, I would not have ordered $100 of product if I had known I was not going to get the discount, since that was my sole reason for adding some items on to drive it over that amount.
