Order 5113204


Customer Service


Pathfinder Adventure Path, Companion, Lost Omens, Maps, Pawns, Rulebook Subscriber; Starfinder Charter Superscriber

It looks like this order was shipped to my old address, I thought I had updated my default shipping address, but it doesn't appear to have stuck. It should have gone to [redacted], not [redacted].

What do I need to do to make that adjustment stick, and how can I track down my errant package?

Paizo Employee Customer Service Representative

Hello MrTsFloatinghead,

I have updated the shipping address attached to your subscriptions to the new address. Going forward that is where the packages will ship to. Will you be able to retrieve this package from the old address?

I have redacted your personal information from your original post.


Pathfinder Adventure Path, Companion, Lost Omens, Maps, Pawns, Rulebook Subscriber; Starfinder Charter Superscriber
Diego Valdez wrote:

Hello MrTsFloatinghead,

I have updated the shipping address attached to your subscriptions to the new address. Going forward that is where the packages will ship to. Will you be able to retrieve this package from the old address?

I have redacted your personal information from your original post.

Since the old address is no longer valid, my expectation is that the package will be returned as unable to be delivered, since it is currently a vacant apartment. Is there any way to track the delivery status?

Paizo Employee Customer Service Representative

Hello MrTsFloatinghead,

The package was shipped through USPS priority mail and had an estimated transit time of 2-5 business days. We can't track priority mail packages, but it has likely already arrived. I am setting up a replacement to ship out along with your next subscription order. If you are able to retrieve it please let us know.


Pathfinder Adventure Path, Companion, Lost Omens, Maps, Pawns, Rulebook Subscriber; Starfinder Charter Superscriber
Diego Valdez wrote:

Hello MrTsFloatinghead,

The package was shipped through USPS priority mail and had an estimated transit time of 2-5 business days. We can't track priority mail packages, but it has likely already arrived. I am setting up a replacement to ship out along with your next subscription order. If you are able to retrieve it please let us know.

It definitely didn't get delivered, the old building is vacant, and the rental office didn't get it either.


Pathfinder Adventure Path, Companion, Lost Omens, Maps, Pawns, Rulebook Subscriber; Starfinder Charter Superscriber
Diego Valdez wrote:

Hello MrTsFloatinghead,

The package was shipped through USPS priority mail and had an estimated transit time of 2-5 business days. We can't track priority mail packages, but it has likely already arrived. I am setting up a replacement to ship out along with your next subscription order. If you are able to retrieve it please let us know.

Thanks for taking care of this for me!

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