Continuous issues with subscription after getting new credit card


Customer Service


Since my old credit card expired and I received a new one, I encounter the same error each month: an email that is pasted below. Each time I then have to manually choose the same payment method and it works just fine. I also have no issues when ordering PDFs directly - it's only my AP subscription.

I would really like to get back to not having to manually fiddle with every Adventure Path order. Is there a way to make that possible? Because I've tried to fix this on my end multiple times, to no avail. I'm not even sure if I'm still going to get the latest Adventure path.

Much obliged.

P.S. I did try to email customer service directly a few days ago but didn't receive a response. So I'm trying this way.

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Dear [Generic_Villain],
We are eager to ship your products, but we need your help. We do not have a payment method on file for this order. Please take a moment to add a payment method to this order at your My Payment Methods page.

If we don't hear from you, or are unable to successfully process your card, by Sat, Jul 21, 2018 order # ***, placed [date], may be canceled.

Paizo Employee Customer Service Representative

Hello Generic Villain,

Thanks for letting us know! I believe that this was happening because your new payment method was never set as the default on your account. I've set that up on my end of the system, so I believe it should be all set for future orders. Just let me know if you encounter the same issue next month, and I will be more than happy to do some investigating to see what may be going on.

Otherwise, please don't hesitate to ask if there are any further questions or concerns that I can assist you with in the meantime.

Thanks,
Katina

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