I have moved and need to update the payment information for these orders. I have created a new payment method with the correct address on your site.
However your website doesn't allow me to change the payment method to the updated address. This is causing the orders to fail. Please help me in resolving this inadequacy in your systems so I can get my orders processed.
Customer Service Representative
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Hi sabelonada,
Thank you for bringing this to our attention! I've combined both items into one order to save you a bit on shipping, and made sure that the address and card are both updated. I tried an authorization and it looks like it was able to go through just fine, so you should be all set!
I've sent you an updated confirmation email for your combined order, so just look over that to verify that everything looks correct. Please don't hesitate to ask if there are any further questions or concerns that I may assist you with in the meantime.
Thanks!
-Katina