Hey,
I sent some emails about this, but I don't seem to have a response.
I have two confirmation emails for this order number.
The first says: Submitted Friday, October 20, 2017 02:30 AM
The second says: Submitted Friday, October 27, 2017 06:36 PM
These are two completely separate orders with the same order number.
The first was for Unknown Armies. I do not believe I have been charged for this - though I am pretty sure I remember getting a successfully processed message at the time.
The second was my regular subscription. I have definitely been charged for this.
The subscription seems to have arrived, the UA is marked as being in my sidecart.
I've sent two emails.
The first just asked for confirmation that there was a typo in the title of one of the UA books (marked book 1, book 2 and book 1).
The second asked what was happening with the order number.
I know that you're snowed under, but the UA books are christmas presents and delivery takes a long time to Australia sometimes. More than happy to reorder them, but I don't want to reorder them if it means I'm somehow going to end up with two copies.
Thanks
Hello Harakani,
When you ordered the Unknown Armies that order number was generated for the order. A few days later when the subscriptions were generated they generated into that order. But since the Unknown Armies books were not able to ship out they went into your sidecart. So, it's the same order, just the items in it have changed. That's why you see the same order number.
All 3 Unknown Armies books are in your sidecart and should be shipping out along with your December subscription order. I do see books 1, 2, and 3. You have not been charged for any of these as we do not charge for items until they ship.
Great. Thanks!
I'm getting a bit concerned the UA books will not make it in time.
Is it possible to get them shipped seperately straight away?
I can wait for the APs and the Companion.
Cheers.
Customer Service Representative
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Hi Harakani,
Thanks for letting us know! I've moved the three UA books into their own order (#4612822), and I'll be sending you updated confirmation emails for both orders in just a moment. Please feel free to look over them to verify that everything is correct.
If there are any further questions or concerns that I may assist you with in the meantime, please don't hesitate to ask.
Thanks, and have a great day!
-Katina
Thank you