Hi,
I sent an email to customer servers a few days ago but as yet have received no reply.
My order, sent as two shipments, was sent to an old address and was returned to sender - Paizo - before I realised.
I have two addresses in your system but neither were set to default, and it seems the older one was picked, I've set my current address to default now.
So what happens now? Will you let me know when it gets back to you (from Australia - I estimate about 1 week to go?) and we sort out getting it re-shipped to my current address?
I’m sorry we haven’t been able to get to your email yet. We have been receiving an extremely high volume of inquiries and have been short staffed for various reasons, so we're trying to catch up on the backlog as quickly as we can.
We'll look into this and get back to your email as soon as we can.
Thanks!
~Sharaya
Hi,
2 weeks since and no response either via email or here. Still working through the backlog?
Apologies - just found your email response.
Will follow up via email.