Starfinder CRB Binding

[Ultimagus]

Hey, I received my Starfinder book not too long ago, and within the first few days, the binding adhesive already started to lose its strength and break off. I know that it won't take long now for it to go out even faster, so I'd like to return it and get a new one in exchange. Thank you very much for your time.

[Katina Davis]

Hi Ultimagus,

Thank you for letting us know about this! I'm sorry to hear that your binding is having some problems. It looks like this is for the standard edition of the Starfinder Core Rulebook?

Please send pictures of the spine to [e-mail] so we can take a look and pass them on to our Quality Assurance folks. In the meantime, I'll go ahead and get a replacement copy set up to be shipped out to you as soon as possible.

Don't hesitate to ask if there are any further questions or concerns that you may have, and I'll be happy to help.

Thanks!
-Katina

[Ultimagus]

I just sent the images to customer service! Thanks for your help, and for being so quick to respond - unlike myself, for which I apologize for my lateness in getting back to you.

[Ultimagus]

Oh, also, how should I return the book? Will there be instructions in the response I receive?

[Diego Valdez]

Hello Ultimagus,

Thank you for the pictures. I have set up a replacement for you which should be on its way soon. You will be receiving an email confirmation. You do not need to send the damaged book back to us.

[Ultimagus]

I just received my new book, thanks to Katina Davis, and the spine is in great condition. There's no need to send another, so if it hasn't shipped yet, there's no need to send it! Thank you for all your help.

[Diego Valdez]

Hello Ultimagus,

Thank you for letting me know. It looks like the warehouse already shipped out the replacement. When it gets to you just write Return to Sender on it and it should come back to us.

[Ultimagus]

I just received it, wrote return to sender on the box, and on the packing slip on the inside. Will get it sent out Monday or Tuesday, depending on circumstances.

[Katina Davis]

Okee dokee, thanks for the update! We'll keep an eye out for it. :)