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Several of us have found that the DoubleTree charged us incorrectly for our rooms during the Con. They charged the correct rate of $116 for the first night, but then $169 for the rest of the nights. I happened to stumble across this when I found that I was being charged for the wifi. The person at the front desk told me that their computer system had been messing this up for some rooms. So far, 3 of us have had this happen and had to ask for it to be corrected.
So, make sure you all check your hotel bills to ensure that you didn't get overcharged.
I had this as well. They corrected it at checkout when I pointed it out. Perhaps they could be induced to audit their records for PaizoCon attendees?
Last year I got charged about $100 dollars for parking I never used. This year I prepaid $130 that somehow didn't get reflected in the final balance. The front desk stated that they have no record of the transaction. There's something funny going on here.
Thanks for pointing this out as I might not have noticed it otherwise. They have the same error for me as well, charging me the correct amount for the first night but not for any subsequent nights. I'll have to call them directly to fix the overbilling.
I ended up getting the overcharges reversed after calling and providing the confirmation number on my bill (or rather they will be reversed sometime within 3-5 business days).
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I noticed this Monday night at the airport heading home, but wasn't able to deal with it until today. Next time I'm getting a hard copy of my bill at the desk (so much for saving trees), as I would have noticed it immediately had I done so. I went back and forth a few times with accounting today, but ultimately they're refunding the difference (in the same 3-5 days as mentioned above). In the end I didn't need to submit anything (other than give them the confirmation number), but I had my email confirmation up and ready to go just in case (they originally claimed since the room block had sold out and their system showed I hadn't reserved all four days, the remaining days went to the best available rate. Of course, I had reserved all four days in advance, and could prove it.)
Everyone check your bill!
As a note, my credit card appears to have been overcharged by the DoubleTree by about $8.
I will post again when I have a resolution.
I had this problem as well, which may lead to a further problem. The overcharged me and I didn't catch it until last night. They had already refunded my 'incidentals' to my account and I had made a few purchases for real life. After I notified them of the error, to their credit, they started working to resolve it right away. Unfortunately they seem to have recalled my original refund while they process the new amount, leaving my checking account at $-6.42. I'm going to be more than a little miffed if I get dinged with an overdraft fee due to the hotel's error.
Yep, just checked and this happened to me too. Thanks for the warning guys!
This error showed up in my original reservation as well, with the $116 only being for the first night. I didn't realize it until check out, but when I complained that the room was hot because the air conditioner was not working, they took a lot off my bill anyway, so I ended up paying far less than the block rate for the rooms.
Apparently there is a $2/night Seattle Tourism fee that was not listed on my reservation.
Based on their documentation I've asked for a refund of my $8.
We'll see how that goes.
Checked my credit card, and the refund came through! Hopefully whatever the issue was they fix it before next year...
Agreed! I just called on mine and was annoyed to meet: 1) disbelief; 2) blame ("Did you change something about your reservation"?) and then 3) reluctant promise to refund the money. Not even an apology or acknowledgement that I'm not the first person to have this problem. Their accounting department needs customer service training :)
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Checked my credit card, and the refund came through! Hopefully whatever the issue was they fix it before next year...Agreed! I just called on mine and was annoyed to meet: 1) disbelief; 2) blame ("Did you change something about your reservation"?) and then 3) reluctant promise to refund the money. Not even an apology or acknowledgement that I'm not the first person to have this problem. Their accounting department needs customer service training :)
Sadly, one of my traveling buddies ran into that sort of attitude from the front desk staff when he was checking out and asked about the rate charged. The other buddy was talking to a different staff member AT THE SAME TIME and got no hassles from them.
Did you all get things sorted out in the end or are there some of you with open issues remaining?
I haven't heard of anyone who hasn't been able to resolve it. But I'm a lot more worried about people who may not have noticed the overcharge. It took more than a quick glance for me, amongst all the other charges and with the first day correct. I'd also been alerted by someone at my last table having trouble, though I didn't hear the specifics.
Who did *not* have this happen, i.e. verified the whole stay was at the convention rate?
Did you all get things sorted out in the end or are there some of you with open issues remaining?
My refund for the overcharge came through.
Who did *not* have this happen, i.e. verified the whole stay was at the convention rate?
Mine was correct, and I checked after hearing here about others being overcharged.