Slow Responses and Downtime

[Lissa Guillet]

We had a little downtime today and I suspect maybe we had some yesterday. Turns out, we weren't firing on all cylinders and that should be mostly resolved before long. Sorry for the goblins. ^_^

[S.S. G.M.]

Cool. The site has been 'a little slow' for a while now but for the last day it's been turtling! I hope it gets back to normal soon.

Thanks for the update.

[Thomas Bitonti]

Hi,
Have been unable to download tonight. I go to the download page, the select a download (Villian Codex, which I just purchased), then click again after 10s, reaching the "your download should begin shortly" page, the click on the link since the download does not start in 5 sec. That produced a little activity, then stops, and then nothing for at least a couple of minutes.

Any problems on your end? Should I let the page sit for longer?

Thx!
Tom

[Ambrosia Slaad]

This sounds like the last time Paizo was in a Humble Bundle. I imagine the servers are getting hammered.

[Thomas Bitonti]

Tried again this morning and was able to complete the download. There was a delay of about 30s but the download did eventually proceed and complete.

If there is a queue for downloads, an indication of the queue position and expected wait time would be very useful.

Thx!
Tom

[Chris Lambertz]

Hey Thomas, it's possible that the Personalizer is taking a bit longer to process. We'll update the message on that page to reflect 30 seconds just to be safe. Apologies for the inconvenience!