My Downloads Page / Humble Bundle Downloads Issues


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Scarab Sages

9 people marked this as a favorite.

I've been unable to download my PDFs for at least three days now.

I've tried in both Chrome and Firefox and I have tried from two different computers and networks, one running Windows 10 and the other running Windows 7. I've never had problems on either machine or network before.

I am unable to find any outage notifications, and I do not get any error messages. What the heck is going on?

(Yes, I have cleared my cache and restarted my browser in both Firefox and Chrome.)


I'm not sure if this is because your servers are overloaded to to a traffic spike from the just-launched Humble Bundle, but I am not able to download any of the PDFs from the My Downloads page. Clicking a link adds a "Personalizing - Click link again in 10 seconds to download" message, but waiting even a full minute before re-clicking the link has no effect.

Also, I don't suppose there's a "download everything I have not yet downloaded" option?

Grand Lodge

This is also happening to me. It's very frustrating.


Heya Folks,

Having a bit of an issue downloading the new books I just purchased. Please see Order 3862898. Whenever I click on the link it seems to get "hung" at "Personalizing... Click link again in 10 seconds to download". Nothing happens after I wait and click 10 seconds later.

I am hoping someone can check this out for me.

Thanks
Volf


Same issue here.


Having the same problem, too. I imagine the servers are pretty busy tho. :P

Scarab Sages

1 person marked this as a favorite.

I just tried Internet Explorer.

I wait 10 seconds after it says it is personalizing my PDF and then when I click again the page loads and nothing happens (no download begins).

Google has revealed that a hard drive getting full has been a problem in the past. Is that happening again? How has no one noticed in three days?


4 people marked this as a favorite.

Same problem here, I think the Humble bundle just overload the server. If its just that, it's just a little wait for a good cause.

Community & Digital Content Director

Heya! The other day we did find an issue that was blocking downloads, which is now fixed.

Currently, we are experiencing higher-than-usual traffic, which is causing the My Downloads page to work *really* hard and it's taking the service longer to churn through requests. I would recommend giving your download a few minutes to finish personalizing, or come back later on to attempt to download.

Community & Digital Content Director

Merged these threads together.

Just posted this to our My Downloads page:

We're currently experiencing heavier-than-usual traffic. We're very excited to bring the world of Pathfinder to a new audience, as well as benefit charity through our Humble Bundle intiative, and welcome these new gamers to our community!

Access to PDFs and personalization may be slowed as our site processes everyone's downloads. We suggest giving personalization a few minutes to complete, or returning to your downloads page later.

Scarab Sages

3 people marked this as a favorite.

Yeah, just a weird coincidence that the two times I tried to download something two unrelated issues were messing with downloads.

I'm apparently rolling lots of 1's lately. :P


yes, I'm seeing this as well. I appreciate the header to make us aware. Any idea when would be a good time to attempt these downloads?


Chris Lambertz wrote:

Heya! The other day we did find an issue that was blocking downloads, which is now fixed.

Currently, we are experiencing higher-than-usual traffic, which is causing the My Downloads page to work *really* hard and it's taking the service longer to churn through requests. I would recommend giving your download a few minutes to finish personalizing, or come back later on to attempt to download.

How long would you say a "few minutes" is as I've tried giving it up to 10 minutes and still can't download anything. It either goes back to the Download page telling me its Personalizing or back to the main Paizo.com page.

Silver Crusade

1 person marked this as a favorite.
Pathfinder Companion, Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

It's exciting to see so many people sign up for the Bundle! I have to agree, though--could it have been done on a different day? I've been trying to get one of the PFS scenarios for about four hours I think (give or take) and the customizer just has no shot in Asmodeus's domain of keeping up with demand. It's not that access to PDFs and personalization has slowed--it's completely stopped, as far as I can tell.

Dark Archive

I've been trying to download Blood of Shadows since about 7:30. This is getting pretty ridiculous, and someone should probably see about fixing this issue.


12 people marked this as a favorite.

so the servers are down now? why didn't you let humble bundle distribute the pdf's instead of using your own server...if you had such a crummy server?

Grand Lodge

Pathfinder Starfinder Adventure Path Subscriber
Legio_MCMLXXXVII wrote:
I've been trying to download Blood of Shadows since about 7:30. This is getting pretty ridiculous, and someone should probably see about fixing this issue.

I've been waiting a good hour for a PFS scenario to finish personalizing. Good to know it's not just me. It seems the poor server is pining for the fjords.


I too seem to be rolling all the 1s. Guess I should wait a few hours.


1 person marked this as a favorite.

This is happening to me too - Ive been trying for 1 hour to download my purchases...

"10 seconds personalizing content"

Basically, I bought a digital download and its wont download.

Not cool.


I have to agree with Terminalmancer. It's completely dead (and often just redirects to the home page). As one of the new Pathfinder hopefuls coming in from the HB, I'm rather discouraged and reminded of ComiXology's major push (http://www.ign.com/articles/2013/03/10/get-700-free-comics-from-marvel)

Putting aside the system's overcomplexity (why does everything redirect to the homepage when failing?) it seems clear we're all stuck. The Humble Bundle will be going for 2 more weeks, and every new addition is going to be struggling with the same issues. We're all going to be clogged. Then, assuming people keep trying and come back later, it's just going to perpetuate the problem.

We're in this for weeks.

Resolving this will need more than just a general request for patience. Either the system will need to be vastly optimized, the complexity reduced, or more power added (assuming the system is horizontally scalable).


Been trying to download scenario 7-17... It's been stuck on personalizing for hours. I really hope the humble bundle backlog clears overnight. Need to get my grubby fingers on the new scenarios to start prepping.


1 person marked this as a favorite.

Yeah Cmon guys. You should load test your servers.
Because I've paid, Im tempted to go get it from a torrent instead.
Hurry up - and fix it.


I'm having the same issue as Saranis above; I click to begin personalizing and give it 10+ minutes to work, but nothing happens and when I click them again I'm either taken back to the homepage or reloads the My Downloads page.

I understand this issue stems from the increased load on the servers, but it would be inconvenient to have to wait a few days before I can download the stuff I just bought. Hope this issue gets resolved soon.


1 person marked this as a favorite.
brady blue wrote:
so the servers are down now? why didn't you let humble bundle distribute the pdf's instead of using your own server...if you had such a crummy server?

A valid point; Humble Bundle has demonstrated their ability to keep their servers up under high loads - there must have been a good reason they didn't handle distribution.

I'm resigning myself to waiting a day or two before trying to download my PDFs again.


So, this is two years later, and I imagine it has something to do with the whole humble bundle thing. Which is frustrating. Considering after a while I'm automatically logged out and then I face a missing page error. So no download at all.
I've been trying for three hours now. Mind you it says I've downloaded something. "Today" but nothing. Sorry it's now 1am I'm tired and frustrated. I've turned off all adblockers, I've allowed for popups so currently I feel naked as hell. meh maybe I'll try in another week or so

Dark Archive

It's not going to get better in a day or two. People are going to keep buying bundles, and the system will continue to be hammered. It's frankly absurd. I'm still trying to download the same book, and it honestly seems like the entire personalization process has quit working. If I try to give it time to personalize, it kicks me back to the home page when I try to get the download to go.

Dark Archive

4 people marked this as a favorite.
Pathfinder Adventure, Adventure Path, Companion, Lost Omens, Maps, Pawns Subscriber

The reason they aren't being distributed via humbler is because watermarks.


same as Hanta...


I am likewise having no luck in getting past the personalizing message. Kind of a huge annoyance since I just got the humble bundle pack.

Silver Crusade

5 people marked this as a favorite.
Pathfinder Companion, Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

Ugh. I really hope the site works tomorrow. I've got Pathfinder Society to prep for! There are going to be a lot of canceled PFS games this weekend, I suspect, if the scenarios can't be downloaded soon. :(

Anyway, optimism! It's actually much better in the long run that you get PDFs through Paizo's servers. The watermarking daemon seems to be the source of our pain this time, which kind of stinks, but there are good things about it too. This way the PDFs get updated, for example, when there's errata, and the watermarking is also the thing that lets you use a printout as a resource for organized play.

In the meantime, one of the wonderful things that Pathfinder inherited from 3.5 was the Open Gaming License. As a result of that decision, you can read through resources like the Pathfinder Reference Document (PRD) which contain a lot of Pathfinder content in HTML form. You miss out on some stuff, like most of the images and all of the campaign-specific work, but it's several days of reading at minimum.

(There are also a couple of other sites that serve as databases and repositories of rules and options, like d20pfsrd and The Archives of Nethys. They're not as good for learning the game, but they're invaluable for sifting through tons of material once you have the feel of things.)

Shadow Lodge

I'm feeling impatient about this too, but since I don't need any PDF right away, I'll just wait a while so as not to increase the load any more than it already is.
Hopefully, this means that many more new gamers around the world will be coming together with all their new stuff.

Silver Crusade

I'm just gonna keep an eye on this thread so I know how things are progressing

Silver Crusade

1 person marked this as a favorite.

So basically we're not going to be able to download anything for two weeks is what I'm hearing?


well I am both glad and sad to see that I am not the only one having issues.

just to make sure we are all seeing the same thing, when I click on a link it says " Personalizing... Click link again in 10 seconds to download" then it does nothing, even after I click on it. although some times it does boot me to the home page

on that note either they didn't expect any where near this amount of traffic, or their admins are paid in left over tacos.


Korota wrote:
I am likewise having no luck in getting past the personalizing message. Kind of a huge annoyance since I just got the humble bundle pack.

I know that's what it is, and same here. They do have a huge announcement at the top, which is fine except for signing me out every so often. Which means of course sign back in click click click and wait oh wait sign back in click click .... wash rinse repeat..


i am just hoping every one goes to bed and lets me download at least one file in peace :p

Silver Crusade

2 people marked this as a favorite.
Pathfinder Companion, Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

For what it's worth, one of my downloads just went through! In time for me to go to bed (long past, really) but still, it's there. The other one hasn't been quite so lucky.

The bad news is that it suggests a 5.5 to 6 hour backlog and one of my PDFs seems to have been lost in the Humble-nami, so that might be half or a third of the total PDF requests. The good news, at least to me, is that the personalizer is somehow still chugging through things and the backlog might be a reasonable size. I guess we'll have to wait and see what the sales curve of the Humble Bundle looks like to see if the system can catch up or if it keeps falling further behind!


4 people marked this as a favorite.

Yeah, the link to the Humble Bundle promotion got pushed around to a lot of the gaming sites.

I'd been waiting 20-30 minutes for "personalizing" to clear, with no luck. It's likely that the HB load is too much for the system to bear.

Then again, that's the cost of DRM that imprints the purchaser information on every page, as it's effectively editing EVERY INDIVIDUAL PAGE.

Perhaps it is time for setting up an alternate download system for bulk purchases, where you click once to place your download order, the system runs in the background personalizing everything for you, then you get sent a link in an email or message in "My Account" for downloading your order after it's all done and compiled.

Doing the personalizing DURING the download, in a download-heavy period, goes wrong for very much the same reason as you really don't want to be downloading the latest WoW expansion the first few hours after the download becomes available...

Dark Archive

1 person marked this as a favorite.

I also just had one go through. It only took about 7 hours, and required me to wait till 2am.


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I'm not surprised. The bundle has already sold 18,000 copies, and on average everyone bought all the PDFs, and with 85 downloads available per person, you're looking at around 1.5 million PDFs to be watermarked. It doesn't matter how efficient the watermarking process is, in terms of sheer numbers I wouldn't be surprised to see it take days before anything can be downloaded.

I am curious to know if anyone has been able to download any documents, or if the constant load is causing it to time out for everyone.


What do you guys mean by PDF request? Is it just waiting on the page where it says personalize?


Yesterday about 5PM EST I got a document out of it, then the server seemed to melt.

It looks like their 'personalizing' process needs some serious refactoring. Without the ability for a watermark to be added and then the client to download it asynchronously it seems like that 1.5 million documents will keep them hammered forever.


Jak Atackka wrote:
I am curious to know if anyone has been able to download any documents, or if the constant load is causing it to time out for everyone.

I managed to download the Beginners Box and Guild Guide at around 11pm GMT last night but that's all so far.


I get logged out every 45 minutes or so, so I end up having to revenues my files.

Paizo Employee Publisher, Chief Creative Officer

9 people marked this as a favorite.
alakor wrote:


on that note either they didn't expect any where near this amount of traffic, or their admins are paid in left over tacos.

Definitely the former. This bundle has pretty much shattered any previous book bundle, so I think it has taken everyone by surprise, to a certain extent.

We VERY MUCH appreciate your patience as our site deals with the increased load. I understand how frustrating it can be to have to wait in situations like this, and we apologize for the inconvenience.


10 people marked this as a favorite.

Hey guys, just think about it like queuing outside an iStore for that new iPhone or such. Must of us are getting INCREDIBLY good deals on AMAZING products, AND supporting a charity to boot.
I don't mind waiting a few days when I saved over a hundred dollars on my books.
Another thing to think about, they have been streaming PF all day over twitch, I haven't been following that so I don't know if that is going through their server which could be slowing the server down somewhat. Also if the tech group has played at all or is helping sort out Twitch they won't have been able to work on this.

Let's give them a day or two before we rage?

Keep up the good work PAIZO


SeazTheDay wrote:

I'm having the same issue as Saranis above; I click to begin personalizing and give it 10+ minutes to work, but nothing happens and when I click them again I'm either taken back to the homepage or reloads the My Downloads page.

I understand this issue stems from the increased load on the servers, but it would be inconvenient to have to wait a few days before I can download the stuff I just bought. Hope this issue gets resolved soon.

Same thing happening to me...

-_-


Same happened to me. "10 seconds...."
nothing happens...
very frustrating!


None of my downloads are working. Whenever I try to download a PDF I bought, the page just freezes for 10 seconds, then refreshes with no download.

Is this an extension of high traffic, or is this because of another problem?

Liberty's Edge

same, although mine just time ultimately gives a time out error.

It seems the last wave of posts was at the beginning of the weekend followed by tech finding the personaliser process was distressed. Any chance we could get it looked at again?

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