Siedras's page

Terminus1066 wrote:

sevion wrote:

Zaero wrote:

silverfoxdmt73 wrote:

Pete17331 wrote:

IT guy here. Yes, it is perfectly possible to prepare for this kind of workload. For example, companies like EA Sports does it every time they get ready to release a new game. They outsource and get enough temporary processing power (in the cloud) to handle the predicted workload.

I imagine companies like EA Sports have more than 50 staff across their IT department, never mind the whole company and a few $billion to throw at outsourcing IT.

Fellow IT guy here. You can scale, sure, but if you don't have the hardware or the ability to invest, that scalability doesn't amount to a hill of beans.

EA has (I would argue) a far bigger resource pool to work with. But hey, obviously everyone has infinite servers to deploy at any time.

Thats why for a company like this they should be using Amazon WS. Sure owning hardware is cheaper in the long run but now instead of letting the service spawn a few more servers for you or you do it yourself they now have angry customers who may or may not have been future clients at full price or monthly subscribers to other services offered.

Agreed - building an infrastructure that doesn't scale may be easier in the short term, but eventually it's going to bite you in the ass, which is what has happened here.

It's all dependent on need. Sure it's easy to say "just use X" or "get more servers", but you ain't running the company. It may make more sense for them to host in house. You don't know that.

Playing Backseat Architect doesn't quite work. I mean, even Steam tips over when a new sale starts, and they're MASSIVE. No online service is perfectly scalable to meet demand. Yea, people are mad they can';t get their books NOW, but it's not like Paizo's going to run out of copies. This ain't TVs on Black Friday.

I'm being patient. Would I like my books now? Sure. But I'd also like a giant novelty...

Thank you, this is one of the best responces to the issue I have seen.

Well, in the last hour I've managed to download just about everything I want to for the moment.

I'm new to the site and I want to take a moment to thank all of the staff for being active on the forums and keeping us informed. As a QA analyst I have some appreciation for what you are dealing with right now and that you are taking the time to keeping us informed means a lot.

I wish there was a way for us to see where each file requests is in the queue.

If I don't keep refreshing the page at least once a minute, my session times out and I have to resubmit my file requests.

Why are people acting like we will never be able to download the books we got in the bundle?

Keep up the good work and the updates!

-

I work QA... I have spent entire shifts just pinging download servers because of load issues...

This is a minor annoyance, and a good sign... lots of load means lots of donations.

Same here, you have to love the QA grind.

Chris Lambertz wrote:

Merged all downloads related threads.

Hey folks! Gathering some information for you all, and will be posting again very shortly. To keep us able to respond to you are best as possible, please refrain from creating additional threads or responding to old ones.

Thanks for letting us know that you will be providing details Chris. In my book, it goes a long way to alleviating customer issues.

I agree, as they say "Hell is not knowing."

Thank you Chris.

I guess what I want is for the company to tell us what, if anything they are doing about the download issues. It would be nice to know if they are just expecting us to wait this out or if we may see some kind of resolution.

As an individual who works in the IT sector, I would like to hear from the company about what they are doing to resolve this issue, not just the banner on the download page that says to wait.

I get logged out every 45 minutes or so, so I end up having to revenues my files.