Order number 3252306
It's for 7 ogres.
In my order history, it says "unavailable" below the item.
If you could tell me please, will my order ship, and if so, when?
Customer Service Representative
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Hello Firelock,
Thank you for letting us know about this! I've taken a look into the order and it seems that the goblins in our system got a little bit confused. Right now, it looks like we only have 1 ogre, and I don't have a current estimate for when more will be available. I'm sorry for any inconvenience that this may have caused!
From here, there are a couple different options.
-If you'd like to receive all of the ogres at once, (our system says that 6 were placed on the order), then I can leave it pending and they will all be sent out together once they're all available.
-If you'd like the available one as soon as possible I can either move him to a new order and leave the others pending, or just reduce the quantity of this order down to 1 and send him out.
Alternately, I can cancel the order entirely if you'd prefer not to wait or reduce the quantity. Just let me know what you'd like, and I'll be sure to get it taken care of right away. Sorry again for any inconvenience, but please don't hesitate to let me know if there are any further questions or concerns that I may assist you with in the meantime.
Thanks!
Katina
Thanks for answering promptly Katina!
At this time I would prefer to cancel the entire order. If you could handle that for me please, I would be very grateful.
Thanks!
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Customer Service Representative
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No problem, Firelock! That's what we're here for. ^_^
I've got your order canceled, and you should receive an updated confirmation email in just a bit. Feel free to look it over and verify that the correct changes have been made.
If there's anything else I can help out with, just let me know!
Thanks,
Katina