Order 28919999 - Shipped package 3299022 not received


Customer Service


Hi,

I never received Order 28919999 - Shipped package 3299022 That was said to be shipped on July 6th.

Maybe it’s normal due to the actual CoVid issues, but usually it arrives faster in France.

Do you have any information regarding this shipment?

Thanks for your help.

Customer Service Representative

Hi Frencois,

Thank you so much for your patience as we work through our backlog. Were you able to receive your package yet? We have had reports of packages arriving several months after the date of order. You can check out this thread for more information.

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