Order #2804058 Damaged item

[Neverwinter27]

Hello,

I received my order on 11/26, but one of the figures came broken from it's stand(Padrig the Eidolon) from the Pathfinder Battles: Iconic Heroes Set #3. I have included a picture on a separate email that was sent to customer service last week, but I never got a reply. How can I have this replaced? The other 2 Pathfinder Battle sets were in good shape. I still have the copy of my receipt, and the set is still unopened. Thanks for your time.

-Alan

[Diego Valdez]

Hello Alan,

I replied to your email earlier this morning. We were closed for the Thanksgiving holiday Thursday through Sunday so didn't see your email until this morning.