Order 3712346

[Taedin]

Hi! Earlier today I purchased several of the Syrinscape Sound Sets, but two of them seem to be having issues. The "Swarm Attack Soundset" appears in the My Downloads tab, but it says "Serial Number: unavailable, please check back in a minute." It may just be me being impatient, but I'm starting to get concerned after six hours worth of minutes! Meanwhile, the "Earth Elemental Soundset" shows up under the "The following products have been added to your account, but are not currently available for download" section. I assume it's probably being held up by whatever is getting in the way of the Swarm Attack. Naturally, the Earth Elemental is the one I actually wanted out of all the sets. Any help would be greatly appreciated!

[Chris Lambertz]

Hi Taedin,

Your Earth Elemental SoundSet serial number should now be showing. I've contacted Syrinscape regarding the Swarm Attack SoundSet, since there appears to be an issue retrieving that number from their system.

[Benjamin Loomes]

Hi Taedin,

We are looking into this.

It like you've successfully redeem a few other SoundSets on this order, correct?

Why don't you contact me directly on benjamin at syrinscape dot com and I'll activate the missing stuff directly on our server.

And then we'll continue to work out where the gremlins in the system are hiding! :-)

Ben