Order 3658991 pending due to failed payment


Customer Service


I placed an order yesterday and it defaulted to an old card. I updated my subscription payment and I believe I updated the payment for the third adventure path, but I can't tell if it's going to ship because it still says that it failed payment on the old card. Am I good to go? The only payment option in my account now should be the correct one.

Customer Service Representative

Hi Jay,

I've given things an extra poke and it looks like the new card information should be good. You should see a shipping update in the near future.

If we can help with anything else, please let us know.

Thanks!
~Sharaya


Awesome, thank you!

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