Hello,
Could you please confirm that order # 3458794 was shipped and my credit card was properly charged? When I checked my credit card account last Friday I noticed that there was only a pending charge for $20.99 but when I just checked the status of the order on here a few minutes ago there were two charges for the order because it was split - one for $103.73 and one for $20.99. I want to make sure that part of the charge did not fall off my credit card and it was just a timing thing when I was checking my statement (the company was in the middle of doing some work on their site).
Many thanks for your help.
Hello Uncle Teddy,
I suspect that it was a timing issue with their maintenance. Looking at the order I see both charges finalized on March 12. So it looks like everything went through. If you look again and still see one of the charges missing let us know and we can look into it further.
Diego
Hi Diego,
Both charges are showing on my credit card now and I got my order yesterday.
Funny thing is the maintenance they were doing was to resolve an issue where if someone had two or more pending charges from the same company on the same day only one would display.
Thanks again for double-checking for me.