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Oh most awesome Customer service, I have to bother you again.
I recieved Order #3358414 today, unfortunatly without Chris A. Jacksons excellent novel 'Pirate's Promise'. Checking my order history, I find that the physical Items of this order are listed as 'cancelled', which is a bit of a mystery to me.
Also, I am starting to get worried about Order #3318976, which hasn't arrived yet. I would be most grateful if you could look into both matters.
Thank you, oh most awesome Customer Service.

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Hello Feytharn,
Thank you for letting us know! I'm sorry that your orders were missing a few pieces, but I've got replacements for both Pirate's Promise and the Red Light District Flip Mat set up in your sidecart to be sent out with your next subscription shipment.
Please let me know if there are any further questions or concerns that I would be able to assist you with, and I would be more than happy to do so.
Thanks!
Katina

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Hi Feytharn,
It looks like there had been some duplicates on the same order which were canceled before it was sent out, which is why they were showing up as canceled on your account. I think I've fixed it so it shouldn't show up anymore.
Please let me know if there's anything else I can do to help.
Thanks!
Katina

Sharaya Customer Service Ray of Funshine |

Hi Feytharn,
I am so sorry to hear that! Let's try that again. Sounds like it's time for me to go to town with a highlighter on that one.
Also, it looks like you have two pre-ordered Strategy Guides on this order (one from 12/22/13 and one from 1/28/14. Are you intending to order two, or should there just be one?
Thanks!
Sharaya

Sharaya Customer Service Ray of Funshine |

You are very welcome ^.^
I have cancelled one of those, so there is only one now.
I was also double checking some stuff on your account, and noticed that you had some items in limbo. I have kicked some of them all the way over to your sidecart (since they are not ready yet) and some I have combined with this order.
You should get a new order confirmation email. Please let me know if everything looks good, or if you see any changes that need to be made.
Thanks!
Sharaya