Goblin Squad Member
|
About 50% of the times, after I leave the game or are ejected by some bug, I am unable to relog.
It happen when I want to trade items between my characters with the help of other players, when I want to switch players or even after I have stopped playing for several hours.
The first problem is already serious, as it stop me from exchanging items between character and leave the helper with my stuff.
The second is extremely annoying. Being unable to log in after turning on your PC after you have left the game for several hours cut heavily in the available gaming time.
I don't know if it is a problem with an excessive number of people logged in and the server trotting out access, but, as I am an European playing when most US players are asleep it seem improbable.
Playing times in this week has been varied enough that it is not a problem linked to the server downtime.
|
Goblin Squad Member
|
The only time I noticed that I had to log in twice was when I left my char in the game on the other computer. The first login 'failed' (likely threw my char of the other computer), the second time worked fine.
I tend always to use the quit command.
Getting booted out of the game: I noticed this on the very first day - New Years Eve. I was connected via mumble and got kicked at the same time out of mumber - so did my son three floors up - on the same router.
So this was a clear internet connection issue.
Combine both together and you might need double login if your network stops itermittingly. The internet outage was too short to register on the webbrowser or the window indicator. Without mumble running (and thrown out the same moment) I wouldn't have noticed.
This problem has disappeared again. It lasted only for an evening but happened several times.
Please remember - when you get disconnected and desynched that you now are kicked and no longer teleported.
|
Goblin Squad Member
|
Instead for me it is a very common problem.
12 hours ago I logged with my main, then I did quit and tried to log with my DT 3 or 4 times to check what recipes she had. no success.
Then I was out of home or otherwise occupied for 12 hours. Now I tried to log in and again I get the log in failure messages.
After I have logged I can play for hours without problems, but logging is a core.
|
Goblin Squad Member
|
Something says network caching is involved and you are getting cached packets that someone between you and us thinks are ok but are actually not ok. It would be interesting to see if routing you over a VPN removes this problem.
I know nothing of VPN services. Can you explain what I should do?
I should contact GW costumer service by mail to explain my problem?BTW, this morning (for me it is 7.23 AM, 6.23 GMT) I have logged in without a problem.
|
CEO, Goblinworks
|
No, I am your customer service. :)
A VPN is a Virtual Private Network. It is technology that encrypts the network traffic to and from your computer and routes the data over a different set of routers than it would normally use. There are several companies that sell these services but you would want to research to find one that would work in your locale.
Sometimes various pieces of equipment will attempt to cache your traffic. This can occur at any point in the path between your system and our server. It could happen in equipment you control, like your router, cable modem, DSL connection, etc. It could be something in your ISP's system, like the head end in your neighborhood, or one of many routers in thier internal networks. It could happen in an upstream router from your ISP, etc. This caching is due to everyone trying to cope with Netflix amd YouTube, which account for substantial percentages of all internet traffic and if the data lags or drops packets the video freezes and loses frames or resolution, making people unhappy.
Unfortunately all this caching can easily lead to something called "buffer bloat" which actally makes the video prblem worse amd it can affect lots of other tyoes of software like games. It can also stream packets to an app that have been altered to try and trick applications into thinking the packets are being delivered before they should time out, etc.
The VPN solution can clean up a lot of that stuff because the routers cannot alter the encrypted packets and the routers in the VPN may be less impacted by high network traffic.
This is why I tell people to directly connect to the router with ethernet cables and not use wifi and reduce the complexity of the path between the client and the internet. If the problem resolves, we know its a networking problem not a bug.
|
Goblin Squad Member
|
If you discover that the game is negatively impacted by bufferbloat, would you look to take steps to mitigate it, even though it is not a bug?
This is probably just me getting unnecessarily alarmed, but I tend to read 'not a bug' as code for 'not our problem', which makes that last sentence a bit scary.
@Diego -
Check out "Hamachi" by LogMeIn.
I actually use it to create a VPN faux local network with friends over the internet to create a more reliable connection for multiplayer games.