
Sharaya Customer Service Ray of Funshine |

I'm sorry your order hasn't shipped out. Our warehouse has been backlogged with the volume of orders that were submitted during the Great Golem Sale and are still work their way through all of that. General updates can be found over here: http:/.paizo.com/threads/rzs2rn9p?Great-Golem-Sale-Status-Update.
When I checked earlier, they were working on orders from Oct 30th, so they should be catching up towards the end of the sale soon.
Additionally, we do not finalize charges for orders until they are processed for shipping. More details about the billing process can be found here: http://paizo.com/paizo/faq#v5748eaic9n0t