I received notification on 10/28 that my Golem sale order (526768) was being shipped. However, I was very surprised to find out that it was being shipped to an address that I hadn't occupied in 4 years and not the one that I entered when I filled out all of the fields. As a result, the contents of my package is now on their way to a place over an hour away.
If my residential changes can be tracked easily enough for royalty payments, then the expectations for product orders should be the same. I expect this situation to be corrected within a reasonable amount of time.
Thank you.
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Steve Creech
Customer Service Dire Care Bear Manager
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Steve,
I've reviewed the logs for the order and I think I see what happened. I've let the tech team know as it appears to be a UI issue. I've set up a replacement order to ship out to your new address. Please review the order confirmation email to ensure the address is correct. Just as a heads up, the process for consignment payments is completely unrelated to customer ordering so changes to one will not affect the other.
thanks
sara
Sara-
Replacement order shows the correct address. Thank you so much for your prompt attention to this matter. I know you have had your hands full with this sale.
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Steve